Climb out of the technical debt pit: ensuring interoperability for your business network

image of a crossroads | technical debt

Efficiency and staying connected is important for businesses which is why interoperability makes the world (and computers) go round. An interoperable system benefits users by streamlining operations and reducing the need for custom integration solutions, not only saving on costs but decreasing the administrative workload. Additionally, interoperability can minimize errors by enabling different systems to communicate directly with each other, boost innovation and collaboration and support further business growth.

As technology continues to increase in complexity with a host of vendors serving multiple environments within an organization, the web of systems can lead to an array of issues, from system downtime to increased exposure to your attack surfaces.

Speaking to ERP Today, Iain Saunderson, CTO of Spinnaker Support said: “The argument could be had that if you don’t want to spend the money to do upgrades all the time, every time the vendor announces something, you kind of fall behind and start incurring technical debt. Incurring technical debt and being out of sync with the very latest version the vendor is releasing [can] cause those interoperability concerns to exasperate.”

For some fields, interoperability solutions could be the key to solving these issues as well as avoiding occurring technical debt. The healthcare sector, for example, benefits from interoperable healthcare systems such as Electronic Health Records (EHRs), pharmacy systems, insurance databases and medical imaging software, to connect and seamlessly share data.

On the other hand, for the finance sector, an interoperable system allows organizations to stay up-to-date with the latest technologies and solutions. As Saunderson puts it: “…the banking industry [has] got tens of thousands of databases, [and] critical system can’t take a two-day outage to do an upgrade. [So], they’re often bound to a version that they first implemented, [whether that’s a] particular product or application. The time and engineering it takes to try and tackle that outage [are] just not feasible for the business.”

Solving these challenges and helping users make the most of their systems is where Spinnaker Support comes in. Spinnaker Support offers Interoperability Management which allows organizations to integrate the system and processes required to meet the objectives of that business without the need to have to constantly upgrade.

The company provides businesses with a fully integrated suite of support offerings and features, including personalized third-party support for enterprise software, and Spinnaker Managed Services which offloads IT operations, augments staff and fills capability gaps. Features include Spinnaker Shield, Spinnaker Intelligence, AI tools to identify issues faster, and Spinnaker Link – an interoperability service for the IT ecosystem.

Users in any field can benefit from an interoperable network that can help streamline their businesses and gain valuable insights to address any problems that may arise, as well as stay up-to-date in the ever-changing technology landscape. By opting for a third party support providers than has robust interoperability solution included in their service, like the one offered by Spinnaker Support, businesses can finally climb out of the technical debt pit and be confident in having full control over their systems.


Additional reporting by Charles Whitmore.