ERP Today Live! with Embridge Consulting and WalkMe

Key Takeaways

84% of digital transformation projects fail to meet expected outcomes primarily due to user adoption issues.

User experience (UX) plays a critical role in the success of digital adoption platforms, influencing overall user engagement and satisfaction.

A strong focus on UX can safeguard return on investments for clients pursuing digital transformation initiatives.

According to some stats, 84 percent of digital transformation projects fail to meet the expected outcomes due to user adoption. Many a product emerges in the ERP ecosphere claiming to avoid all this, but often fail based on the user experience (UX).

In this ERP Today! Live session we explore with Matthew Pepper and John Tibble, business value consultant and public sector lead respectively at digital adoption company WalkMe, along with Wendy Henry, head of business change & digital adoption at Embridge Consulting, to discuss the importance of UX in digital adoption platforms, and how good user experience can protect return on investments for clients looking for transformation.