customer experience

image of Aberdeen, Scotland, UK | Aberdeen City Council and Microsoft
Aberdeen City Council to double query responses with Microsoft chatbot
Aberdeen City Council has launched an enhanced version of its AB-1 in Azure, to optimize and scale its chatbot.
image of a red dragon for the lunar new year
Editor’s words: The Year of the Customer
ERP Today readers, welcome to the Year of the Customer. Our editor, Giacomo Lee, reminisces on 2023 which was the Year of the Partner.
buildings and skyscrapers in Hong Kong Miramar
Hong Kong conglomerate Miramar Group transforms CX with SAP Emarsys
Miramar Group has announced it is leveraging SAP Emarsys to advance its customer experience by harmonizing customer data from business units.
image of brain, AI on purple, blue and yellow pastel background | CX Foundry
Capgemini and Salesforce enhance GenAI portfolio with new CX Foundry
Capgemini has announced its expanded collaboration with Salesforce and has enhanced its generative AI capabilities with the launch of a generative AI for CX Foundry for clients leveraging Salesforce.
Scrabble tiles that say listen more : gartner certinia customer experience
Shut up and listen to your customers
Customer satisfaction broken down into three primary elements: Simplify, focus and listen!