Original Software has been chosen by aerospace and defense firm, Curtiss-Wright Defense Solutions, to develop its test management and test automation solutions.
The aviation firm has an almost century-long history and provides solutions globally to the commercial industrial, defense and energy markets from its headquarters in Charlotte, North Carolina.
The need for automation tech became apparent when Kevin Webb, director of business systems SAP COE at Curtiss-Wright, and his team, noticed that supporting their large SAP instance was drawing a significant amount of time away from their core function. Answering internal tickets for SAP processes was consuming up to 60 percent of worker time.
Working with Original Software, Curtiss-Wright has completed the build of an online, self-learning knowledgebase for all its SAP processes with over 50 knowledge base resources now online in the form of PDFs, word documents and videos in order to outline the business’ core processes.
Original Software’s new tech will allow the 1,100 Curtiss-Wright SAP users to access self-learning documentation and videos via a centralized, user-friendly portal. These new changes are set to give users visibility over all processes and documentation, allowing appropriate preparation for future changes and the required user acceptance testing cycles over SAP.
On the success of the implementation so far, Webb commented: “My team was spending too much time addressing SAP how-to tickets. With Original Software we were able to immediately start capturing our processes and create intuitive step-by-step directions and videos of each core process. This created a self-serving knowledge base for everything SAP that users could access at any time.”
John McKillop, account manager at Original Software, added: “After some great initial success with this knowledgebase, Curtiss-Wright now plans to use the solutions to expand the knowledgebase to cover S/4HANA. They also have established strong foundations from which to develop test management and build test automation.”