Celonis has teamed up with the UK Cabinet Office in a strategic partnership to improve the efficiency of some of its internal processes, including talent acquisition.
Shared Services for Government in the UK is consolidating its background computer systems for 18 departments and over 100 ALBs (Arms Length Bodies) into five shared service centers. It means that the new centers can provide back office services for around half a million civil servants, as well as around 230,000 military personnel (including reservists) and around a million veterans.
The demands to coordinate across departments and navigate the use of legacy systems, which are being phased out, is what makes this an especially complex operation.
Explore related questions
Rupal Karia, country leader of UKI at Celonis, first alluded to the upcoming Cabinet Office announcement to ERP Today at Celonis’ annual event in October 2024, saying that while Celonis is “early in our journey in the public sector, we definitely see more interest”.
“If you think about where we started from and where we are, now there are many more conversations about what the next phase [for process mining/ intelligence] is,” Karia added.
To help meet the challenging demands, the Cabinet Office has teamed up with Celonis, with the company supporting the Shared Services for Government by streamlining and replacing about 286 siloed departmental-based legacy IT systems.
For example, the Cabinet Office will use Celonis’ process intelligence platform to improve the processes for onboarding new civil servants, aiming to get new joiners up to speed more quickly. Celonis will also enable teams to identify any anomalies, roadblocks or out-of-date processes, which can be fixed or removed.
The company will also assist with optimizing cross-departmental processes by providing recommendations on best practices and presenting a clear visualization of process data collected across the government.
Karia commented on this latest announcement: “It is essential that government operations run smoothly without being bogged down by inefficient processes. We are proud to collaborate with the Cabinet Office on this project, ensuring they can swiftly and efficiently onboard new civil servants, streamline their background computing systems and receive independent advice on operational practices.”
What it means for ERP insiders
This collaboration supports the Shared Services for Government initiative, which aims to unify and modernize IT systems for streamlined operations across departments, agencies and military personnel. Here’s how Celonis is making an impact:
- Optimizing Shared Services: Consolidating over 286 siloed legacy IT systems into five shared service centers to better serve approximately 1.73 million personnel, including civil servants, military members and veterans.
- Accelerating Onboarding: Enhancing talent acquisition and onboarding processes to quickly integrate new civil servants and maximize efficiency.
- Identifying Bottlenecks: Using process intelligence to detect anomalies, inefficiencies and outdated procedures, enabling timely resolutions.
- Improving Cross-Departmental Collaboration: Offering data-driven recommendations and visual insights to refine workflows across multiple government entities.
- Supporting Strategic Vision: Providing independent operational advice to ensure smooth implementation and lasting improvements.
This partnership underscores Celonis’ growing role in transforming public sector operations, ensuring robust and efficient governance for the future.
