Customer Success

The implementation of a new ERP system was an opportunity to rethink our operations and how we could leverage data to power-up faster, better decision-making. Cooper Software’s design team helped us navigate these changes – and more – initiating new capabilities and functionality along the way.

IFS gives us live data showing the progress of shop orders as they’re being made, so our planning team can see how production is working, and our logistics side can see when orders are coming in and product needs to be dispatched. IFS provides traceability with just a couple of clicks because it tracks the whole process through from end to end.

ACQUIRE is a success story,” claims Andreotti. “We don’t measure the responsiveness of the scanners, we measure the level of satisfaction of our operators.

Gap, the largest specialty retailer in the U.S., used Opkey to migrate from Oracle EBS to Oracle Cloud, saving $900K on testing costs and completing the implementation 3 months ahead of deadline. Opkey's automated testing and collaboration tools ensured efficient testing and reduced application downtime risk by 92%.

Haemonetics Corporation, a provider of blood and plasma supplies, implemented Opkey to handle frequent Oracle updates, reducing testing efforts by up to 80%. The platform's pre-built tests and self-healing capabilities allowed for quick onboarding and efficient testing across their 25 locations.

DHL Freight successfully transitioned from Oracle's unsupported Discoverer tool to Orbit Analytics for real-time reporting, migrating over 75 reports and achieving immediate ROI while avoiding significant unnecessary costs.

An international pharmaceutical wholesaler is implementing SAP S/4HANA to modernize its enterprise systems, enhance operational efficiency, and leverage AI-driven insights across its multi-country operations, with a structured three-phase transformation roadmap set between 2025 and 2028.

Van Oord, a leader in marine contracting, is transforming its operations by implementing IFS Cloud to unify its complex project management processes, enhance data-driven decision-making, and retain knowledge amid workforce changes, as part of its Founding the Future initiative.

Lifetime Products successfully modernized its ERP system by adopting Microsoft Dynamics 365, enabling enhanced operational efficiency and employee development through automation and a collaborative workforce strategy that reallocates resources towards higher-value tasks.

A scalable, agile RFx solution matches potential new business goals for one of the premier financial services institutions in Canad.

Kevin Kidd from RFK Racing discusses how SYSPRO Cloud ERP enhances their digital transformation, optimizing operations and driving smarter decisions to maintain a competitive edge in NASCAR.

Boca Terry LLC transitioned from outdated software to Acumatica Retail Edition, enhancing operational efficiency, visibility into business processes, and customer service while automating tasks and supporting their growth strategy.

IOC Construction improved its financial management by deploying Acumatica Advanced Construction, consolidating its four divisions into a single entity, automating workflows, reducing errors, and enhancing visibility into project data, ultimately enabling scalability and better customer service.

"When it was spun out of Hedstrom Plastics, Hedstrom Fitness, the sole distributor of BOSU kettlebell weights, balance pods, and other gear, continued to operate on Macola through its transition. But the antiquated, legacy software didn’t provide what the new company needed. Hedstrom Fitness deployed Acumatica Distribution, streamlining processes, improving inventory accuracy, and gaining insights that are helping the company thrive. KEY RESULTS • Gained a single, easy-to-use business platform with data in one system • Improved inventory management • Reduced number of accounting support people from 6 to 2 • Streamlined and reduced time to complete inventory • Improved visibility with automated accurate reporting from customizable dashboards • Brought shipping in-house, speeding order fulfillment while decreasing times out of stock • Reduced time to look up and verify orders by more than 66 percent (5 minutes to 2 or less) • Decreased fulfillment time from 4 days to same day shipping, improving customer experience • Reduced printing and paper costs"

A comprehensive guide for small and midsized businesses on calculating the total cost of ownership (TCO) for ERP systems. It highlights the challenges of determining TCO due to varied pricing models, infrastructure requirements, and implementation costs. Traditional ERP systems are licensed perpetually, while modern cloud ERP applications are hosted online and licensed annually, offering lower TCO by eliminating costly infrastructure and system administration. The document emphasizes the importance of understanding software pricing, implementation costs, infrastructure costs, and internal expenses. It also discusses industry-specific considerations and provides cost comparisons between perpetual on-premises and cloud SaaS deployments.

Digital transformation is crucial for organizations in today's cloud computing environment. CFOs and strategic executives leverage digital technologies to drive financial performance, enhance operational efficiency, and gain a competitive edge. This whitepaper outlines the importance of digital transformation, key areas where digital technologies deliver benefits, and guidance on a successful implementation.

Relying on basic accounting software can limit your business's ability to scale and operate efficiently. This guide explores how transitioning to an ERP system can transform your business and ensure a smooth and successful shift through strategic change management.

Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.

SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.

Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.

A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.

A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.

A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.

Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.

Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.

Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.

Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.