Service Management

Enterprise Resource Planning (ERP) modules for Service Management encompass ticketing, dispatch, and resource allocation, ensuring streamlined processes. Real-time data visibility empowers organizations to enhance service quality, reduce response times, and boost customer satisfaction. ERP’s cross-functional integration facilitates seamless communication between departments, fostering a unified and collaborative approach to service delivery. With advanced analytics, ERP provides insights into service performance and customer feedback, enabling proactive issue resolution. The incorporation of Service Management into ERP not only improves operational efficiency but also positions organizations to exceed customer expectations, driving long-term success and loyalty in an ever-evolving service-oriented landscape.

Professional services team using AI automation dashboard for project delivery and PSA workflows.
Automation
Rocketlane Launches Nitro to Automate Professional Services Delivery
Rocketlane has launched Nitro, an AI execution layer embedded within its PSA platform to automate repeatable delivery tasks. The platform extends AI from planning and reporting into execution inside live projects. This approach aims to improve consistency and predictability across professional services delivery.
Analytics and AI
ECI Software Acquires Drypowder to Reduce Manual AR Workflows
ECI Software Solutions has acquired Drypowder to integrate advanced accounts receivable and digital payment solutions into its ERP framework, addressing inefficiencies in financial workflows within construction and building materials industries and enhancing operational performance for its global customer base.
SAP Transformation and SNP
Digital Commerce
DaVinci Commerce, Accenture Announce Global AI Transformation Partnership
DaVinci Commerce has secured a strategic investment from Accenture, establishing a global partnership to integrate its AI Commerce Experience Platform within Accenture Song's transformation practice.
Diagram representing a structured ERP delivery framework with interconnected processes and system components.
ERP Strategy and Planning
Unit4 Makes Success4U Default Delivery Model for ERP Deployments
Unit4 is making its Success4U framework the default delivery model for ERPx and existing ERP deployments. The model packages implementation services, advisory guidance, and outcome-based service packages into a single subscription designed to simplify ERP adoption and optimization.
Supply Chain Management
RxERP Integrates Embedded Microtransponder Technology for Improved Pharmaceutical Traceability
RxERP and p-Chip Corporation announced a licensing agreement to embed light-activated microtransponder tags into the pharmaceutical ERP platform’s serialization workflows, enabling unit-level digital identity for Drug Supply Chain Security Act compliance and end-to-end traceability. The integration links p-Chip’s permanently embedded...
Coda
Application Development and Integration
i-Tech Support Brings AI Decision Intelligence to Acumatica Customers
i-Tech Support has partnered with ConverSight to provide AI-powered decision intelligence for Acumatica ERP customers, enabling faster actionable insights from ERP data with a prebuilt analytics solution.
GenAI no code
Service Management
Klipboard Acquires Savance to Boost Wholesale Distribution Presence
Klipboard has acquired Savance Enterprise, a specialist ERP software platform for wholesale distribution, enhancing its capabilities in the industry and enabling Savance to leverage Klipboard's resources for growth.
ERP Strategy and Planning
Boutique Firms, GSIs, and Emergence of Reinforcement Models in Enterprise ERP Delivery
Enterprise ERP delivery is evolving from single-provider models to collaborative partner ecosystems, utilizing a mix of large global systems integrators, staffing firms, and boutique consultancies to address the complexities of multi-year initiatives.
CRM and Customer Experience
5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026
At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.
Human Capital Management
Epic’s Healthcare-Native ERP, AI Gambit: Disruption or Long Game Against Major Players?
Epic's development of a healthcare-native ERP aims to integrate seamlessly with its EHR and AI features, potentially disrupting the market by consolidating operational functions while forcing health systems to reflect on their existing application frameworks, though full capabilities are not expected until 2027.
Enterprise Architecture
CGI Wins Texas DIR Cooperative Contract for Government SaaS ERP and Case Management
CGI has secured a Cooperative Contract with the Texas Department of Information Resources to provide statewide access to its government-centric SaaS solutions, CGI Advantage and CGI Transcend, enhancing procurement efficiency and adoption of modern ERP and case management systems across public-sector organizations in Texas.
headline - stock image of Mulesoft statistics
Application Development and Integration
MuleSoft and Salesforce Push Toward an AI Agent Future, Reframing Integration as Enterprise Automation
At the Agentforce Tour in NYC, Salesforce and MuleSoft emphasized a shift towards AI-driven automation, integrating APIs, RPA, and AI agents into a cohesive model for orchestrating intelligent workflows across systems.
Analytics and AI
Microsoft Leans on OpenAI’s Custom Chip Designs to Accelerate In-House Silicon Strategy
Microsoft is deepening its collaboration with OpenAI by leveraging the startup's custom chip designs for its own semiconductor strategy, while addressing concerns about AI hardware depreciation, which may influence enterprise decisions on long-term cloud and AI investments.
ServiceNow and NTT DATA Business Solutions
Service Management
Ensuring Your ServiceNow Platform is Fit4Future
To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.
Service Management
Deltek deepens AI in GRC for GovCon professionals
Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.
Service Management
Fielding FSM: Was Field Service Management benched in 2024?
Besides Microsoft, it seems Field Service Management was benched in 2024 for AI adventures in the ERP playing field.
Service Management
ANZ giant Atturra Chrome-plates SAP data services as 2027 looms
Atturra's ANATAS has acquired Chrome Consulting for approximately A$7.6M to enhance its SAP capabilities in the Australia and New Zealand market as support for SAP ECC nears its end, positioning both companies for growth in the enterprise solutions sector.
Service Management
Be All and End All? The be one solutions SEA Expansion
SAP service partner be one solutions has expanded its Southeast Asia presence through the acquisitions of Netika Business Solution Vietnam and Inecom, enhancing its product offerings and expertise for SAP clients while prioritizing the region for future growth.
Service Management
One year on – IFS’ Poka acquisition: ERP Today TV x IFS Unleashed
ERP Today's news duo Mark Vigoroso and Stephanie Ball speak live with Poka CEO Alexandre Leclerc and Kathrin Schneider, SVP global sales at Poka, one year on from IFS' acqusition of Poka.
Service Management
The FlowDown Episode 2: What is Service Operations and why should I care?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
Cloud Platform and Technology
Upgrade to IFS Cloud
Upgrade to IFS Cloud with Cooper Software to leverage advanced technology, tailored industry solutions, and ongoing support, ensuring enhanced operational efficiency and competitiveness in the modern market.
Verisk and Oracle Fusion Cloud
Cloud Platform and Technology
IFS Cloud
IFS Cloud is an innovative, unified platform that streamlines Service Management, ERP, and EAM through the integration of AI, ML, and IoT, offering flexibility, continuous updates, and expert support from Cooper Software to drive digital transformation and optimize business operations.
Service Management
Swann-Morton Signs Multi-Year Contract With Cooper Software For Managed Support
Cooper Software has secured a multi-year contract with Swann-Morton for Managed Support and Continuous Improvement, enhancing their ongoing partnership and supporting Swann-Morton's migration to IFS Cloud.
A manufacturing shop floor showing several, orange robot arms ready to start assembling | Global Shop Solutions planning
Service Management
How effective planning and scheduling tools could determine the success of your manufacturing processes
Once an effective planning and scheduling tool has been implemented within a firm’s manufacturing processes, leadership could expect to see an injection of important data insights. These data insights can be used to enhance efficiencies across manufacturing operations.
Service Management
ERP Today Live! with Certinia and UiPath
In this ERP Today Live! session, Certinia's Andy Campbell and UiPath's Ian Turlin, share UiPath’s implementation journey with Certinia’s professional services cloud.
image of a red dragon for the lunar new year
Service Management
Editor’s words: The Year of the Customer
ERP Today readers, welcome to the Year of the Customer. Our editor, Giacomo Lee, reminisces on 2023 which was the Year of the Partner.
graphic of a marketplace coloured in pink| Confessions of a retail technologist
Service Management
Confessions of a retail technologist
Oracle, KPMG and Google Cloud retail experts discuss the technology saving the day for customer experience.
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