Service Management

Enterprise Resource Planning (ERP) modules for Service Management encompass ticketing, dispatch, and resource allocation, ensuring streamlined processes. Real-time data visibility empowers organizations to enhance service quality, reduce response times, and boost customer satisfaction. ERP’s cross-functional integration facilitates seamless communication between departments, fostering a unified and collaborative approach to service delivery. With advanced analytics, ERP provides insights into service performance and customer feedback, enabling proactive issue resolution. The incorporation of Service Management into ERP not only improves operational efficiency but also positions organizations to exceed customer expectations, driving long-term success and loyalty in an ever-evolving service-oriented landscape.

Acumatica Vertrax acquisition
Supply Chain Management
Acumatica’s Vertrax Deal: Why Vertical ERP IP Is Getting Harder to Leave to Partners
Acumatica acquired Vertrax, expanding its industry-specific capabilities for the fuel and energy distribution sector, ensuring continuity in products and services while enhancing its cloud ERP offerings.
Service Management
From SNP Transformation World 2026 – SAP’s Stefan Steinle on Clean Core and Agentic Support
SAP's Stefan Steinle on why running well in the cloud after go-live matters, the role of Clean Core, and how agentic AI powers preventive support.
ERP UK
Enterprise Asset Management
Places for People Launches $80M ERP Tender to Support Growth and Acquisitions
Places for People has initiated a £60 million ERP tender to enhance standardization across essential business functions as it anticipates substantial growth over the next decade, aiming for integrated data management and operational efficiency amid ongoing acquisitions.
IFS industrial AI and Microsoft
Service Management
IFS Brings Industrial AI to Microsoft’s Executive Demo Floor
IFS showcases its Industrial AI capabilities across Microsoft Experience Centers globally, demonstrating how autonomous agents can enhance asset-heavy operations by managing complex scenarios like packaging-line failures, ultimately highlighting the practical deployment of AI in operational environments.
M&A
Service Management
TSG’s Creative Computing Acquisition Puts Media ERP Expertise in Play
TSG has acquired Creative Computing Solutions, bringing specialist Microsoft Dynamics 365 Business Central expertise for the media, film, and TV production sectors into its UK mid-market managed IT services business — and signaling a broader trend of ERP partner consolidation around vertical depth.
Enterprise AI sprawl and invisible AI governance concept
Analytics and AI
The AI Bill Is Bad, But Not Knowing What Is Running May Be Worse
Enterprises are learning the biggest AI bill is not tokens but invisible AI they cannot see, govern, or measure. This article explains how ERP and IT leaders can bring AI agents, tools, and workflows under real governance before sprawl, risk, and cost spiral out of control.
Application Development and Integration
Can AI Break the ERP Change-Order Cycle? Tessera Labs Just Raised $60M to Try
Tessera Labs’ $60 million funding round puts a spotlight on AI-native ERP modernization, raising a new question for CIOs: how much of the migration, data, code, and documentation work that once required large consulting teams can now be automated without weakening governance?
Service Management
Intapp Says Professional Firms Solved the Wrong AI Problem
Intapp’s Firm AI blueprint reframes the professional-services AI debate around the business of the firm, arguing that individual productivity tools will not change firm economics unless AI reaches intake, conflicts, staffing, pricing, relationships, compliance, and institutional judgment.
Professional Services Automation
Service Management
Kantata’s Expertise Agent Targets the Professional Services Delivery Crunch
Kantata has launched Expertise Agent, an AI system designed to enhance professional services operations by interpreting complex queries and coordinating workflows across project management and resource planning, amid rising client expectations and resource constraints.
Microsoft building | SSE
Financial Management
Microsoft Connects Field Service Execution to Project Financials in Dynamics 365
Microsoft has made interoperability between Dynamics 365 Field Service and Project Operations generally available, enabling service organizations to link work orders with project financials for improved visibility and management of costs and revenue during service execution.
Beacon.li office workspace with desks, monitors, chairs, and indoor plants, representing enterprise software implementation and support operations.
ERP Strategy and Planning
The Support Insight That Moved Beacon.li’s CEO Toward Enterprise Implementation
Beacon.li CEO Rakesh Vaddadi built a support tool. His customers pushed him upstream. Now he is making the case that implementation failure is a knowledge transfer problem — and that the fix is capturing expert judgment before it walks out the door.
Human Capital Management
AppDirect’s PartnerStack Deal Rewrites B2B Commerce Playbook
AppDirect's acquisition of PartnerStack aims to create a unified platform for managing marketplaces, partner programs and subscription commerce, streamlining operations for technology and finance teams while enhancing access to a vast network of partners and resources.
Professional services team using AI automation dashboard for project delivery and PSA workflows.
Automation
Rocketlane Launches Nitro to Automate Professional Services Delivery
Rocketlane has launched Nitro, an AI execution layer embedded within its PSA platform to automate repeatable delivery tasks. The platform extends AI from planning and reporting into execution inside live projects. This approach aims to improve consistency and predictability across professional services delivery.
Analytics and AI
ECI Software Acquires Drypowder to Reduce Manual AR Workflows
ECI Software Solutions has acquired Drypowder to integrate advanced accounts receivable and digital payment solutions into its ERP framework, addressing inefficiencies in financial workflows within construction and building materials industries and enhancing operational performance for its global customer base.
SAP Transformation and SNP
Digital Commerce
DaVinci Commerce, Accenture Announce Global AI Transformation Partnership
DaVinci Commerce has secured a strategic investment from Accenture, establishing a global partnership to integrate its AI Commerce Experience Platform within Accenture Song's transformation practice.
Diagram representing a structured ERP delivery framework with interconnected processes and system components.
ERP Strategy and Planning
Unit4 Makes Success4U Default Delivery Model for ERP Deployments
Unit4 is making its Success4U framework the default delivery model for ERPx and existing ERP deployments. The model packages implementation services, advisory guidance, and outcome-based service packages into a single subscription designed to simplify ERP adoption and optimization.
Salesforce tower_Salesforce Agentforce AI agents
Analytics and AI
Salesforce Pushes ‘Agentic Enterprise’ Vision with Telecom AI Agents and New AI Work Metric
Salesforce has introduced telecom-specific AI agents, expanded Agentforce for IT service management, and unveiled a new metric called the Agentic Work Unit to measure the work completed by AI agents across enterprise systems.
SAP S/4HANA migration in pharma
Supply Chain Management
RxERP Integrates Embedded Microtransponder Technology for Improved Pharmaceutical Traceability
RxERP and p-Chip Corporation announced a licensing agreement to embed light-activated microtransponder tags into the pharmaceutical ERP platform’s serialization workflows, enabling unit-level digital identity for Drug Supply Chain Security Act compliance and end-to-end traceability. The integration links p-Chip’s permanently embedded...
Coda
Application Development and Integration
i-Tech Support Brings AI Decision Intelligence to Acumatica Customers
i-Tech Support has partnered with ConverSight to provide AI-powered decision intelligence for Acumatica ERP customers, enabling faster actionable insights from ERP data with a prebuilt analytics solution.
GenAI no code
Service Management
Klipboard Acquires Savance to Boost Wholesale Distribution Presence
Klipboard has acquired Savance Enterprise, a specialist ERP software platform for wholesale distribution, enhancing its capabilities in the industry and enabling Savance to leverage Klipboard's resources for growth.
ERP Strategy and Planning
Boutique Firms, GSIs, and Emergence of Reinforcement Models in Enterprise ERP Delivery
Enterprise ERP delivery is evolving from single-provider models to collaborative partner ecosystems, utilizing a mix of large global systems integrators, staffing firms, and boutique consultancies to address the complexities of multi-year initiatives.
CRM and Customer Experience
5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026
At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.
Human Capital Management
Epic’s Healthcare-Native ERP, AI Gambit: Disruption or Long Game Against Major Players?
Epic's development of a healthcare-native ERP aims to integrate seamlessly with its EHR and AI features, potentially disrupting the market by consolidating operational functions while forcing health systems to reflect on their existing application frameworks, though full capabilities are not expected until 2027.
Unit4 and Pragmatic AI
Analytics and AI
IBM Brings Three New AI Agents to Oracle Fusion Applications AI Agent Marketplace
IBM's introduction of three new AI agents built with Oracle AI Agent Studio enhances efficiency for Oracle Fusion customers, automating tasks in finance, sales, and procurement while paving the way for future HR and supply chain agents.
Enterprise Architecture
CGI Wins Texas DIR Cooperative Contract for Government SaaS ERP and Case Management
CGI has secured a Cooperative Contract with the Texas Department of Information Resources to provide statewide access to its government-centric SaaS solutions, CGI Advantage and CGI Transcend, enhancing procurement efficiency and adoption of modern ERP and case management systems across public-sector organizations in Texas.
headline - stock image of Mulesoft statistics
Application Development and Integration
MuleSoft and Salesforce Push Toward an AI Agent Future, Reframing Integration as Enterprise Automation
At the Agentforce Tour in NYC, Salesforce and MuleSoft emphasized a shift towards AI-driven automation, integrating APIs, RPA, and AI agents into a cohesive model for orchestrating intelligent workflows across systems.
Service Management
Omnichannel order management system: What it is and its benefits
As a business, you’re expected to offer your customers a seamless shopping experiences across multiple channels—whether they’re shopping online, in-store, or on mobile apps. Enter the omnichannel order management system (OMS).
ServiceNow and NTT DATA Business Solutions
Service Management
Ensuring Your ServiceNow Platform is Fit4Future
To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.
Service Management
Deltek deepens AI in GRC for GovCon professionals
Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.
Service Management
Fielding FSM: Was Field Service Management benched in 2024?
Besides Microsoft, it seems Field Service Management was benched in 2024 for AI adventures in the ERP playing field.
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