Top News

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CRM and Customer Experience
SAP’s CX Keynote Puts B2B Selling in Focus
SAP Connect 2026 put ERP integration at the center of SAP's Customer Experience AI strategy. New B2B commerce capabilities, quoting assistants and marketing agents aim to connect customer-facing work with operational data, while Ericsson's quoting project shows how companies are beginning to put that approach into practice.
SAP Connect Stage
Analytics and AI
SAP Says Supply Chain AI Should Start With the Decision
At SAP Connect 2026, SAP's new supply chain product chief urged teams to define the business decision and its metric before choosing an AI use case. Bosch, Döhler, and Microsoft described how they apply that approach to supply chain agents.
Application Development and Integration
Workday Moves Benefits Administration Closer to the HR System of Record
Workday Total Benefits connects benefits providers directly to Workday and adds an AI agent that answers employee benefits questions. The launch treats benefits as an integration and data problem first, with the AI layer built on top.
Siva Sundaresan of SAP SuccessFactors presents the Autonomous HCM keynote at SAP Connect 2026, in front of a screen reading "HR will shape what's next."
Automation
SAP Lays Out Its Autonomous HCM Plan at Connect
SAP's SuccessFactors keynote at SAP Connect laid out how connected Joule agents, a planned TechWolf acquisition, and five customer deployments fit its Autonomous HCM strategy.
Digital dashboard displaying financial analytics and SAP S/4HANA interface elements for autonomous finance.
ERP Strategy and Planning
SAP Connect Finance Keynote Shows Where Autonomous Finance Stands and Where It’s Headed
SAP used its Finance keynote at SAP Connect to show how Autonomous Finance is moving from roadmap to production, with early customer results from PwC and ITOCHU alongside new developments in Joule agents, consolidation, payments, and governance.
Robot hand with glowing circuits connecting to a supply chain network graphic
Spend Management and Procurement
SAP Connect 2026: How New Agents Will Detect and Respond to Supply Disruptions
Moody's supplier risk data in SAP Ariba and new supply chain agents, both due in Q4 2026, help SAP spot disruptions. Agents act on their own in some processes and defer to people in others.
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Analytics and AI
SAP Rolls Out Joule Work and New Assistants, With Most Arriving by Early 2027
SAP presented Joule Work, new Joule Assistants, and SAP Business AI Platform at SAP Connect. Some capabilities are available now, most arrive by early 2027, and early customers tie their results to S/4HANA foundations.
TechWolf
Analytics and AI
SAP to Acquire TechWolf, Bringing AI-Powered Work Intelligence into SAP SuccessFactors Core
SAP's acquisition of TechWolf, an AI-native work intelligence platform, aims to enhance workforce management by providing deep insights into employee skills and work patterns, thereby positioning SAP SuccessFactors as a comprehensive tool for evidence-based workforce transformation.
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Business Process Management and Automation
SAP to Sell ORO Labs’ Procurement Orchestration as an SAP Ariba Extension
SAP will sell ORO Labs' procurement orchestration platform as a solution extension called SAP Ariba Procurement Orchestration by ORO Labs. It connects diverse procurement landscapes, integrating SAP and third-party systems, and offers agentic AI with human oversight.
Analytics and AI
Acumatica 2026 R2 Puts AI Agents and Outside AI Tools Inside ERP Controls
Acumatica 2026 R2 adds AI agents triggered by business events and MCP servers that give outside AI tools read-only access to ERP data under existing permissions. The release also makes the Modern UI the default ahead of Classic UI retirement in 2027 R1.
Analytics and AI
Syspro Torque’s IMTS Debut Centers Industrial AI on Approval, Rules, and Cost
Syspro's first public demos of its Torque industrial AI platform at IMTS 2026 focused on how agent actions are approved, sourced from a manufacturer's own rules, and costed before they run.
Data and Data Management
Unplanned Work Is Eroding Professional Services Margins
Unit4-commissioned research finds UK project and delivery managers lose almost one working day a week to inefficiency and unplanned work. Firms with connected project, resource, and financial data manage performance more proactively and use AI more widely.
ERP Strategy and Planning
Sage Acquires Paperless to Strengthen Construction AP and Compliance
Sage has acquired Paperless Environments, a long-standing partner that provides AP automation, document workflow, and subcontractor compliance software for construction firms. The deal follows Sage's August acquisition of Bangert and adds to its Sage Intacct Construction offering.
Analytics and AI
QAD | Redzone Bets on Manufacturing Intelligence to Turn ERP Into a System of Action
QAD | Redzone has unveiled Manufacturing Intelligence, a cross-system intelligence layer it expects in market in spring 2027, alongside new AI agents for ERP, the shop floor, ERP modernization, and trade compliance.
Modern architectural pathways and segmented structures representing data sovereignty and enterprise infrastructure boundaries.
Data and Data Management
Why Data Sovereignty Is Becoming an Enterprise Architecture Question
Data sovereignty increasingly describes who controls enterprise data, workloads, and operators, as well as where data sits. Cloud, AI, regional policy, and portability are making it an enterprise architecture question.
Analytics and AI
Fusion Claw: Oracle’s New Runtime for Autonomous, Governed Enterprise Work
Oracle has introduced Fusion Claw, a governed execution runtime that lets Fusion Agentic Applications take on larger, longer-running work. It pairs frontier-model reasoning with deterministic computation and records each run in an auditable receipt.
Analytics and AI
Microsoft Opens Work IQ Preview for Dynamics 365 and Power Platform Data
Microsoft has opened a public preview of Work IQ, which grounds Copilot and agents in a shared model of Dynamics 365 and Power Platform data built largely from existing configuration. Dynamics 365 Finance and Operations coverage is scheduled for late October.
Analytics and AI
Is the Autonomous Enterprise the Future SAP Customers Want?
In May 2026, SAP announced its Autonomous Enterprise vision, featuring new AI capabilities and agents designed to transform business operations, yet customer enthusiasm has shifted to concerns about governance, cost, and the uncertain timeline for AI integration, highlighting a disconnect between market expectations and the cautious approach adopted by organizations within the SAP ecosystem.
Abstract digital brain with interconnected nodes symbolizing specialized industry knowledge for enterprise AI.
Analytics and AI
Why Industry Context Is Becoming Critical to Enterprise AI
As AI moves from generating suggestions to executing work, industry processes, rules and data increasingly determine what it can do. This explainer covers what industry AI is, why context matters more as AI takes action and what determines whether it can scale.
Abstract digital brain with glowing circuits, representing artificial intelligence and cybersecurity.
Analytics and AI
AI and Cybersecurity: Faster Attacks, Smarter Defense, and Agent Identity Risk
AI is compressing the time attackers need to exploit known weaknesses while adding software agents that can act inside enterprise systems. This explainer examines how AI is changing threats, defense, identity and security governance in SAP environments.
Business Process Management and Automation
Infor Treats Post-Go-Live Adoption as an ERP Design Problem
Infor argues that manufacturers can finish an ERP rollout on schedule and still miss its value because employees keep working around the system. Its answer for CloudSuite Industrial is role-based workspaces, embedded AI and automation, and in-app learning.
Business Process Management and Automation
Epicor Adds Conveyance Solutions to Its ANZ Partner Program
Epicor has added Conveyance Solutions, a Prophet 21 specialist focused on mid-market industrial distributors, to its Channel Partner Program in Australia and New Zealand. The partner a customer chooses shapes much of how it experiences the system.
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Analytics and AI
How AI Is Changing Enterprise Process Automation
AI-driven automation extends rules-based workflows into processes that involve changing context, exceptions, and judgment. Enterprises must align agent autonomy with governed data, permissions, human oversight, and process-level performance measures.
Abstract illustration depicting interconnected nodes and data streams, symbolizing enterprise AI adoption and scalability challenges
Analytics and AI
AI Adoption Is Widespread, but Scaling It Is Not
Enterprise AI use is growing faster than the operating models needed to turn it into measurable value. Scaling requires workflow redesign, shared ownership, selective use-case investment, and outcome-based measurement.
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Analytics and AI
Sage Makes the Case for Three Kinds of AI in the Supply Chain, and One Data Foundation Beneath Them
Two September 2026 Sage Advice articles frame supply chain AI as predictive, generative, and agentic layers that only deliver value on connected ERP data with human oversight. ERP Today's 2026 coverage of Sage Copilot in X3, IDC trust research, and customer readiness shows why explainability is now a supply chain requirement.
Analytics and AI
When Enterprises Should Build, Buy, or Partner for AI
AI is lowering the cost of building custom software while vendors embed AI into packaged applications. Enterprises now need to decide workload by workload whether to build, buy, or partner, based on lifetime cost, data control, and risk.
ERP Strategy and Planning
What ERP Support Deadlines Actually Mean for Companies
SAP, Oracle, and Microsoft set very different ERP support timelines. SAP's 2027, 2030, and 2033 dates determine when customers must decide, but the right path still depends on migration effort, architecture, and a business value case.
ERP Strategy and Planning
Microsoft Dynamics 365 Agentic ERP Roadmap Runs Through March 2027
Microsoft has set out its Dynamics 365 ERP roadmap through March 2027, making its core agent connectors generally available while finance, supply chain, field service, and HR agents move through preview and development.
Financial Management
Sage Intacct Gives the USO a Faster Close and a Clearer View of Spending
The USO has cut bank reconciliation from five or six days to about three and shortened its monthly close after moving core finance operations to Sage Intacct. SEO-rich bullets:
Financial Management
Why Growing Contractors Are Moving Construction Finance Off QuickBooks
Growing contractors can outgrow QuickBooks as job costing, WIP reporting, compliance, and multi-entity finance become more complex. Acumatica positions its construction ERP as a connected alternative for finance, project, and field operations.
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