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Q&A: SAP’s Balaji Balasubramanian on Turning Customer Experience into an Enterprise Growth Engine By Tarsilla Moura

SAP Customer Experience is evolving from a front-office focus to an enterprise-wide growth strategy that emphasizes connected data, efficient execution, and the integration of AI to create seamless customer experiences.

DAILY NEWS

ERP Today Governance, Risk, and Compliance

Copado Agentia Pushes Salesforce DevOps Toward AgentOps Reality

ERP Today ERP Strategy and Planning

ERP Market Acceleration Puts Pressure On Modernization Plans

Internal Revenue Service building exterior illustrating IRS impersonation scams and tax season fraud risks in 2026.

Tax season scams Security

Tax Season Scams 2026: How IRS Phishing, Fake Tax Messages, and AI Fraud Threaten Businesses

ozempic-medication-box-with-pen-injection-_Novo Nordisk OpenAI partnership

OpenAI Analytics and AI

Novo Nordisk, OpenAI Bring AI Into Core Operations to Accelerate Time to Market

abstract image | PwC and Darwinbox Inetum

Epicor Application Development and Integration

Crawford Connect Highlighting ERP’s Noisiest Supply Chain Gaps at Epicor Insights

EDITORS CHOICE

Frankfurt business district skyline representing enterprise finance systems, data infrastructure, and AI-driven collections workflows in Europe.

Financial Management

Zuora Collections Launches in Europe with Germany Data Center for In-Region Data and AI-Driven Workflows

Zuora has launched Collections in Europe with a new Germany data center, bringing AI-driven workflows and in-region data handling to finance teams managing cash collection and forecasting.

By Adam Pitman

Application Development and Integration

Choosing the Right Integration Strategy and Framework for Manufacturers

Manufacturers face integration challenges as their systems become increasingly complex and interdependent, necessitating a strategic shift from point-to-point connections to a more cohesive approach like integration platform as a service (iPaaS) to effectively manage growth, change, and operational efficiency.

By Jake Rohrer

Data center facility in Coleraine showing physical infrastructure and energy systems in a real-world environment.

Governance, Risk, and Compliance

How Data Center Location, ESG Regulations, and AI Infrastructure Are Reshaping Risk

Data center location is becoming a governance decision. As AI demand grows and ESG regulation expands, energy, water, and climate constraints are shaping ERP risk, cost, and performance in ways enterprises can no longer ignore.

By Adam Pitman

Application Development and Integration

Application-as-a-Service Pushing ERP Toward Composable Stacks

The Application as a Service model is increasingly adopted by businesses seeking flexibility over monolithic systems, prompting CIOs to adapt their purchasing, integration, and governance strategies for a diverse array of specialized applications across various sectors, while also addressing challenges related to vendor management and ensuring data consistency.

By Chris Vavra

ERP Strategy and Planning

Manufacturers Are Rushing ERP Modernization and Paying the Price

Manufacturers' urgency to modernize their ERP systems amid rising AI demands must prioritize careful sequencing over risky big bang implementations, as organizational readiness and data maturity are critical for successful transformation amidst growing complexity.

By Todd Hass

Data and Data Management

Inside the Global Data Center Investment Surge and Why It Matters for ERP Leaders

Recent massive investments in data centers by major tech companies signify a transformative buildout of global computing capacity, driven by the demands of enterprise AI, geographic strategic importance, and energy constraints, reshaping how cloud and AI services will be delivered in the future.

By Tarsilla Moura

Analytics and AI

Hybrid ERP Deployments Becoming Standard as Industry Grows

The ERP market is evolving into a strategic, data-driven platform, with hybrid deployments on the rise as enterprises blend on-premise and cloud solutions, expecting overall market growth to $40.6 billion by 2033, while AI and industry-specific modules reshape its architecture and consumption.

By Chris Vavra

Cell and gene therapy manufacturing vials arranged in a controlled lab tray for traceability and processing

ERP Strategy and Planning

Cell and Gene Therapy Manufacturing Exposes the Cost of Delayed Digital Infrastructure

Cell and gene therapy manufacturing is exposing the limits of manual coordination. As programs scale, digital orchestration is becoming essential to ensure traceability, reduce risk, and support operational execution.

By Monika Birdi

MOST READ

ERP TODAY LIVE!

ERP Today Cloud Platform and Technology

ERP Today Interview: Rick Rider

Rick Rider, SVP of product management at Infor, discusses the transformative impact of autonomous AI on ERP systems, viewing it as a beneficial evolution rather than a crisis, while emphasizing the importance of robust underlying systems and exploring the variations in U.S. and European approaches to AI.

ERP Today Application Development and Integration

Acumatica Summit 2026: Cassandra Moore

Chris Vavra and Cassandra Moore explore key themes and trends from the 2026 Acumatica Summit in Seattle, focusing on innovations in ERP technology.

Acumatica Analytics and AI

Acumatica Summit 2026: Manish Chandak

At Acumatica Summit 2026, Tech Electronics CEO Manish Chandak discussed the evolving themes in ERP, focusing on the impact of digital replicas and AI on the future role of ERP systems.

Salesforce Analytics and AI

ERP Today Interview: Achyut Jajoo

Salesforce's Achyut Jajoo talks with ERP Today about how they're working on helping manufacturers enhance operational scalability through prebuilt AI templates and improving autonomy and competitiveness in the face of labor shortages.

EY Analytics and AI

A New Approach to Banking with EY Digital Marketplace

Edward Sander and Jon Stevenson discuss how traditional banks can modernize operations and compete in the digital age by leveraging the EY Nexus Digital Marketplace and the EY-MoneyLion Alliance to overcome legacy systems and enhance customer engagement.

ERP Strategy and Planning

From SNP Transformation World 2025 – Rami Amkieh

ERP Today’s Robert Holland sat down with Rami Amkieh, Senior Vice President Middle East and Africa at SNP, to discuss the challenges faced by customers in the Middle East and Africa, how SNP is working with those customers to support their transformation goals, and the technologies that SNP is using to facilitate those transformations.

ERP Strategy and Planning

From SNP Transformation World 2025 – Don Mahoney

Robert Holland from ERP Today sat down with Don Mahoney, Chief Customer Officer at SNP, to talk about the challenges that customers face in finding the right approach to transformation, the preparations they can make regardless of a final transformation decision, and what makes successful transformation projects different.

ERP Strategy and Planning

From SNP Transformation World 2025 – Richard & Daniela Bühler

Richard Bühler, Head of Global IT at Cerdia, and Daniela Bühler, Head of IT Applications at Cerdia, sat down with Robert Holland of ERP Today to talk about their move to SAP S/4HANA. Having a long history with SAP, beginning with SAP R/2 and SAP R/3, and following a launch as a standalone company in 2019, Cerdia needed to move their SAP landscape from their SAP ECC 6 system. They have now completed their move to SAP S/4HANA, going live in April on RISE with SAP S/4HANA Cloud Private Edition.

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