Cognizant and Microsoft expand partnership to make GenAI widely available

Microsoft logo on a black front door | Cognizant and Microsoft expand partnership

Cognizant and Microsoft have announced that they are expanding their partnership to make Microsoft’s GenAI and Copilots more widely available. 

Through this collaboration, the companies aim to transform enterprise business operations, enhance employee experiences and accelerate cross-industry innovation. Prior to this extension, Cognizant was already leveraging Microsoft GenAI technology with its TriZetto platform to help payers and providers reduce hidden costs and enable better patient outcomes for millions of Americans.

Cognizant’s experience operating at the intersection of industry and technology, combined with Microsoft’s advanced GenAI and Copilots, has the potential to deliver substantial innovation for enterprise customers and significantly accelerate AI adoption and innovation in India. 

The Advanced AI Lab that has recently been announced by Cognizant will support these efforts, with a focus on advancing the science and practice of AI through innovation and development of intellectual property and AI-enablement technologies.

The two will collaborate to deliver industry-specific solutions, using Copilot Studio, which allows users to create and customize their own specific Copilots, leveraging GenAI LLMs, business applications and enterprise data. Beyond the healthcare industry, Cognizant and Microsoft will prioritize applications across industries such as retail and consumer goods, financial services, life sciences, manufacturing, communications and media.

As part of this extended partnership, Cognizant purchased 25,000 M365 Copilot seats for its associates, along with 500 Sales Copilot seats and 500 Services Copilot seats to enhance productivity, streamline workflows and transform customer experiences. 

In addition, Cognizant will work to deploy M365 Copilot to users within their global 500 clients and across 11 industries. Through Cognizant’s Synapse skilling program, 35,000 of the company’s developers have already been trained on Github Copilot.

Ravi Kumar S, CEO of Cognizant, said: “Generative AI can be a game-changer for virtually every business in every industry, opening up new possibilities for innovation, efficiency and growth.

“That’s why we are investing $1bn in generative AI over the next three years and leading the development of new research to explore its potential for our clients, their employees and end customers. We’re committed to helping them harness the power of generative AI at scale and Microsoft Copilot is a proven tool that can bring transformative gains, unlocking talent and potential in ways we can only imagine.”

Judson Althoff, EVP and chief commercial officer, Microsoft, also commented: “Generative AI is transforming business operations, and we are thrilled that Cognizant is leveraging Microsoft 365 Copilot and GitHub Copilot to enhance employee experiences and deliver new value for customers.

“In collaboration with Microsoft, Cognizant will use their transformative capabilities and industry expertise to drive enterprise AI adoption for a million customers.”