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ARTICLES
FINANCIALS
ServiceNow Q4 results chime with leadership optimism
ServiceNow has announced its financial results for Q4 and the full year, revealing yet another positive quarter, with results exceeding the high end of guidance across GAAP topline growth and profitability.
ServiceNow earnings and first shots across the bows at ERP vendors
The latest ServiceNow earnings call followed a similar theme to previous quarters: revenues up by more than 20 percent; average contract value soaring with customers paying $10m+ up 60 percent; and more than 1,500 customer with ACV more than $1m. Across every metric, ServiceNow defies the macroeconomics and industry trends – as Bill McDermott, CEO, confidently stated: “we have a tireless appetite for growth”, and their customers seem hungry.
TOP NEWS
ServiceNow unveils partner program transformationBy Melissa Evatt
ServiceNow has unveiled a major partner program transformation to further partner growth and customer success. It is set to be available for all partners from 6th March this year.
BLOGS
“Purpose matters”: ServiceNow reveals its plan to avoid job cutsBy Christine Horton
Amidst Big Tech layoffs, ServiceNow isn't budging. Michael Park, CMO explains how the tech giant is able to buck the trend with a focus on purpose.
The ServiceNow Zoom alliance creating a world of infinite possibilitiesBy Sarah Thomas
Partnerships like the ServiceNow and Zoom alliance are creating a world of opportunities. ERP Today speaks with Seb Fitzjohn and Magnus Faulks.
Volteo Digital: ServiceNow’s partner on real fixes for talent & diversity in techBy Sarah Thomas
Volteo Digital Q&A on the ServiceNow RiseUp program, with Fernando Gordoa and Ryan Gallagher .
Low code and the rise of hyperautomation & ERP modernizationBy Gregg Aldana
“Hyperautomation is irreversible and inevitable. Everything that can and should be automated will be automated”. That’s the opinion of Brian Burke, research vice president at Gartner. Hyperautomation is simply no longer a niche technology, or a luxury only a few...
CUSTOMER SUCCESS
A healthy approach to service management excellence with UDG GroupBy ERP Today
In the highly connected, data-driven marketplace, the pace of business failure or success runs at an accelerated cadence never previously witnessed. Understanding the need to innovate, acquire and advance at all times, UDG Group needed to move from its legacy IT toolset, which was unable to support their expanding IT requirements and processes
From the lab to the jab: NHS Scotland drives Covid-19 vaccination with ServiceNowBy ERP Today
The global pandemic has of course seen the Covid-19 contagion affect almost every human life on the planet. With global supply chains disrupted, national economies jolted and the very fabric of human endeavour stretched to new limits, this has been a period of disruption like no other.
EDITORS CHOICE
The art of enterprise intelligenceBy Dave Wright
Amazon, Venmo and Uber Eats: none of these iconic brands allow us to do anything we couldn’t do before. After all, I bought stuff on the internet, paid the babysitter, and ordered food delivery for years before any of those companies came around.
NEWS
