At last year’s ERP Today Awards, Rossera, a specialist consultancy in Oracle applications, took home first place for the ERP Tech Innovation Award.
The recipient of the ERP Tech Innovation Award was the technology vendor or ISV that showcased the most creative product advancement within essential ERP solutions. ERP Today judges were specifically intrigued by the potential for experimentation offered by submissions, with an emphasis on how the innovation adds value for customers. Rossera fit the award criteria by showcasing the most creative product advancement within essential ERP solutions, through a case study revolving around an accounting giant.
When one of the Big Four accounting firms came to the specialist consultancy experiencing billing issues, Rossera worked to deliver a global rollout of a billing solution with ProcessSense to configure end-to-end business processes, integrated with Oracle Cloud Applications and Oracle E-business Suite. ProcessSense, a zero-code process automation product, leverages an organization’s Oracle Cloud data to enhance user experiences and drives greater self-service and automation within an organization.
Many organizations find themselves faced with various challenges in their billing department. Issues can include scalability, establishing flexible subscription billing frequencies, maintaining a robust data security, compliance with revenue recognition standards and seamless customer service. Choosing to update billing processes is the step in the right direction for organizations wanting to avoid these billing issues and continue to deliver good customer service.
Having experienced billing difficulties, the Big Four firm sought out to optimize and enhance its billing processes. Utilizing Rossera’s solution, the entire billing solution was encompassed within ProcessSense, replacing the legacy system and diminishing the need for service center interaction which occurred under previous processes.
Switching to the new system enabled the firm’s customer engagement teams around the globe to manage and raise customer bills through a digital platform seamlessly integrated with native Oracle applications. Additionally, the new solution removed geographical restrictions, ultimately offering a responsive user experience and enabling users to access real-time billing interactions with the core Oracle solution.
Having completed the project in just over six months, Rossera’s solution enhanced the user experience, reduced operational costs and eliminated the need for several cloud services, which ultimately saved the firm on costs and resources. With access to a ProcessSense roadmap, the Big Four firm can progress with its business growth operations, monitor progress in real-time and benefit from increased productivity across the company.
Rossera’s commitment to enhancing the firm’s operational processes and boosting the user experience meanwhile saw them win big at our awards, showcasing true tech innovation in the ERP field.
