Episode Four focuses on "Value Over Volume: Using SPM to Ensure the Right Work Gets Done" and the role of Service Operations, where our host and Inetum's own Managing Consultant, Jack Williamson, is joined by ServiceNow's EMEA Practice Lead, Rick Ward as well as Inetum's own (ex-clientside) ServiceNow SPM Architect, Phil Bool; to break it down and to share bite-size nuggets of wisdom from all sides.
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