Warsaw’s underground railway services are used by up to 750,000 commuters a day, totalling nearly 200 million passengers annually. As the network is expanded — the second line extension is nearing completion and the construction of the M3 line is planned — these numbers will grow.
With the ongoing expansion of its business and increasing scale of its operations, the Warsaw Metro was looking for a modern software-based solution to effectively manage the increasingly complex technologies, operations, information and resources; facilitate taking the right decisions to boost operational excellence and lead to top customer satisfaction levels. After an in-depth analysis of the market and available solutions, the Infor LN enterprise application was chosen.
The new system was delivered and commissioned for over 400 direct users. Thanks to S&T ensuring a virtual maintenance environment in a PaaS model, the legacy financial book-keeping software was efficiently and safely decommissioned.
Mariusz Siwek, Infor’s sales director for Poland and Baltics, said: “Warsaw Metro users often do not realise the challenges involved in managing such a highly specialised company to provide them with efficient transportation. The Infor LN system implemented in the Warsaw Metro is software developed for the leading global enterprises with complex business needs. This is why we are confident that it will exceed what was expected of it and will contribute to speeding up the company’s digital transition and to further improvement of its operational agility and give it a business effectiveness boost in all the key areas.”
Infor has also revealed that the 366-room Copenhagen Admiral Hotel has selected Infor Hospitality Management Solution (HMS) and Infor EzRMS Revenue Management System (RMS).
Facing operational limitations due to the poor integration options of their legacy PMS, and following a thorough review of the market, Copenhagen Admiral Hotel chose Infor HMS not only because of its connection to a range of third-party systems, but also its innovative features. These include digital registration for guests, self-service options for corporate bookings and improved workflows for housekeeping staff. Infor EzRMS was chosen to help deliver an intelligent, responsive revenue management strategy as the hotel seeks to increase the proportion of revenue derived from its 366 rooms.
Stan van Roij, Infor’s vice president of hospitality solutions, said: “The benefits of integrated software are often overlooked by many hotels. They want the improved processes and better guest experience, but because they believe the central property management software cannot possibly connect to all the necessary third-party options, they remain stuck. The deployment of Infor HMS at the Copenhagen Admiral Hotel shows that, in fact, connecting these systems is quick, easy and, most importantly, leads to real, tangible improvements in the guest experience.”
Jens Christensen, COO at Copenhagen Admiral Hotel, added: “Better integration has already helped enable a range of improvements for our guests, from check-in options such as kiosks or via mobile phones, to freeing front-of-house staff from their desks to interact with guests in lobby spaces and throughout the property. It has also enabled us to improve booking options for our corporate business, and the integration with our guest communication system has been a key part of our response to the pandemic. Elsewhere, behind the scenes, we have already realised substantial time savings for our housekeeping staff as they get live updates on when rooms are ready for cleaning.”