Infor Velocity Tour has arrived in London today at Tottenham Hotspur stadium with Infor’s CEO and CTO ready to deliver the most recent updates. Following the opener in New York, this marks the second of eleven tours around the globe.
Among the updates are multi-vertical applications, Infor GenAI, ESG environmental reporting and CareFor, aimed at leveraging “pre-built best practice processes” for improved compliance, efficiency and seamless integration experience.
Opening the welcome session, Mark Hughes, VP and general manager at Infor UKI, said that “velocity is all about speed but also momentum”, highlighting Infor’s mission to continuously and meaningfully drive innovation forward.
Kevin Samuelson, Infor’s CEO, followed and shared the “grim reality” of enterprise transformation, stating recent statistics from Gartner and McKinsey that between 55 and 75 percent of ERP projects fail.
“The hope is that Infor can be that disruptor that will offer something unique for customers”, he stated.
Taking to the stage with Soma Somasundaram, CTO and president of products at Infor, the C-suite explored the upcoming innovations that will be released with full capabilities in October 2024.
What customers can expect in the future
Officially announced on April 9 and showcased today in London, ESG reporting and Infor GenAI will help customers improve productivity and offer greater insight into their environmental footprint.
Infor ESG reporting is designed to help customers address the increased pressure and changing requirements from internal and external stakeholders to report on their environmental footprint.
Somasundaram explained that “by democratizing data, [Infor ESG reporting] allows [customers] to use data in a new fashion”, driving “more meaningful, measurable, and actionable change” while reporting on their environmental footprint with “improved accuracy, transparency and consistency”.
Next up, the pair explored Infor GenAI which is built to leverage customers’ industry data and processes combined with the use of LLMs to bring substantial productivity gains. “Intricate parts of the product will lift a lot of manual issues and delays”, Samuelson said.
Meanwhile, micro-vertical apps will aim to improve users’ experience in digital transformation by providing a nuanced approach to specific parts of their daily businesses, from dairy farm factories to Automotive unique product configurations for assembly control.
Finally, the first customer feedback was shared on CareFor, a single dedicated role-based user service, designed to provide the guidance clients need to maximize the value of Infor’s cloud-native solutions and unlock continuous innovation.
Kenny Gilmour, global parts manager at CombiLift, shared that CareFor helped to address the company’s issue of “lack of experienced staff in the Parts department and missed revenue opportunities because of inaccurate quoting” with a 30 percent increase in first-time fixes, 40 percent reduction in costs for service job and 30 percent increase in revenue per transaction.
“We are excited about Product Recommender getting smarter and smarter so we can bring in more revenue while keeping our customers happy with a first-time fix”, he reported.
The key takeaways from these updates? According to Samuelson and Somasundaram, customers can look forward to the notion of leveraging deep industry specificity for consistent innovation and competitiveness and seamless upgrades delivered through multi-tenant cloud that don’t result in downtime. Having shifted from monthly updates to biannual, it looks like Infor customers needn’t worry about fewer innovations.
Additional reporting by Stephanie Ball, Deputy Editor.
