The deal strengthens IFS’s service management capabilities with the addition of new ITSM and ITOM functionality that will help companies improve the design and automation of workflows, drive efficiency internally and connect data across teams and systems.
The customer can deploy Axios Systems’ enterprise service management capabilities as a point solution or integrate it with other capabilities built into IFS cloud. This enables IFS to offer an end-to-end service solution that supports employees internally and in the field, as well as businesses as they deliver products, outcomes or services.
Darren Roos IFS CEO said: “The acquisition is very significant for IFS: we are extending our service management proposition to help businesses address inefficiencies that can impact their ability to deliver delightful ‘moments of service’. Beyond process and workflow design and simplification, Axios and IFS together create visibility across internal and external siloes.”
He adds: “The ability to monetize service creates a competitive edge. Today customers want service: reliably and consistently, but there is a missing piece; companies need to be able to leverage customers, people and assets and not only articulate the true value but also ‘design for serviceability.’ With Axios, IFS is adding specific capabilities that bring visibility into the value delivered inside and out and highlight opportunities for ongoing improvements.”
Tasos Symeonides, Axios CEO and founder said: “As the founder of Axios, I am proud that my family and team have successfully established a global and well-respected provider of enterprise service management solutions. We are not done yet, we want to keep working with the great customers we already have and add new ones. To achieve this, we needed to join forces with a global software player who is as passionate about service management, delivering value, and creating great customer experiences, as we are. In IFS we found the ideal strategic partner and are now playing a role in helping IFS extend its leadership in enterprise service management!”
The terms of the deal were not disclosed, but is expected to complete in Q2 2021.