TalkTalk rolls out Microsoft Viva to boost employee experience

TalkTalk is the latest major company to embrace flexible working and is using Microsoft Viva Suite as a tool to help improve the employee experience.

Microsoft Viva is an employee experience platform that brings together communications, knowledge, learning, resources and insights directly in the flow of work. It is powered by Microsoft 365 and experienced through Microsoft Teams.

TalkTalk is launching Viva Connections, giving thousands of its staff a personalized destination where they can discover relevant news, conversations and the tools they need to succeed. It will also roll out Viva Learning to help staff discover and share professional training resources in the flow of their day-to-day work, as well as track their learning progress.

TalkTalk will also make Viva Insights – a productivity and wellbeing tool that empowers individuals, teams and organisations to achieve balance, build better work habits and improve business outcome – and Topics – an AI tool that automatically identifies, processes and organises content into easily accessible knowledge – available to staff at a later date.

Ian Turner, talent director at TalkTalk, said: “TalkTalk has been investing for many years in digital workplace tools. With Microsoft Viva we can further develop a fantastic employee experience that helps us attract and develop top talent at TalkTalk. The growth of the platform, including a new module powered by Ally.io to help people and teams build alignment and achieve better business outcomes, is exciting as we build a seamless experience for all employees.”

Nick Hedderman, senior director of modern work at Microsoft UK, said: “TalkTalk is one of the world’s leading telecommunications companies, embracing the interconnected suite of tools within the Microsoft 365 portfolio to help employees meet the needs of its customers. Microsoft Viva, used alongside Microsoft 365, gives TalkTalk crucial insights to help experiment and create new ways of working in a hybrid way, that will improve their employee experience and business outcomes.”