Oracle NetSuite specialist Annexa is making AI a major focus for its business and are embracing the emerging technology across Australia and New Zealand and uses it to enhance the vendor’s solutions. The company is dedicated to accelerating AI across the region as well as internally to improve their own services.
Such tools include NetSuite’s introduction of the Model Context Protocol (MCP), which enables AI models to manage and share data and maintain context during exchanges in workflows or systems, according to the vendor.
NextSuite Next, which is due out in the next year, is designed to improve AI integration while providing a modernized user experience and more intelligent workflows. These developments are designed to change how businesses interact with ERP systems.
In addition, Annexa is also using the large language model (LLM) application programming interface (API) in Oracle Cloud Infrastructure (OCI), which can securely connect NetSuite data models to LLMs without data leaving Oracle’s ecosystem.
Before this, Annexa had been reliant on chatbots and automation apps that, while useful in the short-term, had left them open to potential privacy and compliance concerns. Oracle’s LLM allows them to run AI processing securely.
In an interview with ARN, Annexa director Matt Owens described how these tools are helping NetSuite connect with multiple AI systems and tools, enabling intelligent and context-aware automation.
Annexa also is developing its own AI agents to work across multiple workflows and systems to create bespoke, cross-platform AI workflows for its clients. Owens said the ability to tailor automation for their clients is a major priority for the future.
What This Means for ERP Insiders
Oracle’s deepening AI-native architecture signals a decisive shift toward context-aware ERP ecosystems. NetSuite’s Model Context Protocol and OCI-based LLM integration are indications of how they’re redefining data management, secure model connectivity and workflow intelligence. This indicates future ERP strategies must prioritize embedded AI foundations, governed data flows and cloud-aligned security models to maintain competitive differentiation.
NetSuite Next exemplifies the shift toward AI-driven UX modernization and intelligent automation. Redesigning interfaces and workflows around AI-enabled interactions underscores a broader ERP trend. Vendors and system integrators must invest in operational intelligence, adaptive process orchestration and AI-supported decision flows. They need to meet rising customer expectations for human-centric, insight-rich enterprise platforms.
Annexa’s pursuit of bespoke AI agents signals a new era of partner-led extensibility in ERP transformation. The ability to build cross-platform, tailored automation reveals growing demand for modular AI services that span heterogeneous landscapes. This highlights strategic opportunities and risks for GSIs/SIs and enterprise architects. AI agents are becoming pivotal to integration strategy, customer differentiation and long-term modernization roadmaps.
