Retail and eCommerce

A woman holds a cellphone in her hand_SAP Q1 2026 CX AI

SAP Embeds AI Across CX in Q1 2026 Release

SAP’s Q1 2026 Customer Experience release embeds AI directly into sales, service, and marketing workflows, signaling a shift from experimental tools to operational execution across its CX portfolio.

Human Capital Management

AppDirect’s PartnerStack Deal Rewrites B2B Commerce Playbook

AppDirect's acquisition of PartnerStack aims to create a unified platform for managing marketplaces, partner programs and subscription commerce, streamlining operations for technology and finance teams while enhancing access to a vast network of partners and resources.

CRM and Customer Experience

Q&A: SAP’s Balaji Balasubramanian on Turning Customer Experience into an Enterprise Growth Engine

SAP Customer Experience is evolving from a front-office focus to an enterprise-wide growth strategy that emphasizes connected data, efficient execution, and the integration of AI to create seamless customer experiences.

Cargo ship at port in Chattogram, Bangladesh representing global apparel exports and supply chain logistics.

Tax Compliance

Bangladesh’s Digital Tax Push Reshapes Compliance for RMG Supply Chains

Bangladesh’s move to digital tax systems is reshaping compliance across RMG supply chains, increasing reliance on supplier data accuracy, ERP execution, and integrated financial processes.

Clorox manufacturing team at Aberdeen, MD plant during SAP S/4HANA cutover, showing frontline operations and production environment.

Supply Chain Management

What Happened During Clorox’s SAP S/4HANA Cutover—Insights from the CSCO

Clorox’s SAP S/4HANA cutover shows how ERP changes manufacturing and supply chain execution. From inventory timing effects to stabilization and workflow integration, the transformation reshapes how work moves across the network.

Cloud Platform and Technology

How SAP Is Powering the Global Shift in Automotive Sales From Argentina to Saudi Arabia

Automotive sales companies are rethinking ERP as a platform for sales, operations, and customer engagement. Cloud ERP and AI are enabling real-time decision-making across dealer networks, inventory, and customer experience.

Business Process Management and Automation

Tennant ERP Rollout Disruption Triggers $30M Sales Hit and Investor Scrutiny

Tennant Company is experiencing significant operational and financial challenges due to a troubled ERP rollout that disrupted order processing, resulting in approximately $30 million in lost sales and a 23% drop in stock value, highlighting the critical nature of ERP systems in revenue operations.

The Clorox Company headquarters exterior with city reflections, illustrating SAP S/4HANA transformation and enterprise modernization

ERP Strategy and Planning

How Clorox Planned Its SAP S/4HANA Transformation—Insights from the CIO

Clorox shares how it planned and executed its SAP S/4HANA transformation, highlighting adoption, execution trade-offs, and how success is defined after go-live.

Automation

Levi’s ERP Overhaul Hits 60% as Retailer Positions for AI-Driven Orchestration

Levi Strauss & Co. is advancing its digital transformation with a 60% complete global ERP modernization aimed at enhancing AI-driven orchestration and data visibility, as the company shifts towards direct-to-consumer sales expected to represent 55% of its growing revenue, while simultaneously upgrading its supply chain and e-commerce infrastructure.

Supply Chain Management

Pandora Selects Hardis WMS to Unify Global Jewelry Supply Chain

Pandora has chosen Hardis Supply Chain as its global warehouse management system partner, initiating a complex supply chain transformation across multiple regions and channels, emphasizing the need for configurable WMS solutions over rigid enterprise platforms to enhance operational efficiency and integration with SAP S/4HANA.

Digital Commerce

DaVinci Commerce, Accenture Announce Global AI Transformation Partnership

DaVinci Commerce has secured a strategic investment from Accenture, establishing a global partnership to integrate its AI Commerce Experience Platform within Accenture Song's transformation practice.

Supply Chain Management

SPS Commerce Introduces MAX, Embedded AI for Supply Chain Workflows

SPS Commerce introduces MAX, embedded AI that guides retail trading workflows, surfaces anomalies, and supports compliance across supply chain networks.

ERP Strategy and Planning

Clorox Completes SAP ERP Overhaul as Purell Acquisition Tests Integration Capacity

Clorox successfully implemented a cloud-based SAP ERP system across 21 manufacturing plants, enhancing operational decision-making while navigating initial supply chain disruptions and anticipating productivity improvements by fiscal 2027.

Analytics and AI

Oracle AI Agents Improve Efficiency, Resiliency for Supply Chain Leaders

Oracle has introduced AI agents within its Fusion Cloud Applications to streamline supply chain decision-making and efficiency by automating workflows and providing actionable insights.

Supply Chain Management

SPS Commerce Embeds Agentic AI Into Supply Chain Execution

SPS Commerce has introduced MAX, embedding agentic AI directly into supply chain workflows. The move extends automation beyond visibility and into execution, as customers and investors look for proof that network scale can deliver measurable operational impact.

Human Capital Management

Global Enterprises Using SAP BTP to Cut Customization Debt and Prepare ERP for AI

SAP BTP enables enterprises like McDonald’s and a global consulting firm to adopt clean-core ERP strategies by reducing custom code and fostering agility through extensibility, allowing for scalable operations and AI readiness in their digital transformation journeys.

Analytics and AI

Microsoft’s Agentic e-Commerce Strategy and What It Signals for Retail ERP

At NRF 2026, Microsoft unveiled its vision for agentic AI as a foundational layer for retail e-commerce, emphasizing a shift towards protocol-driven, cooperative AI architectures that integrate seamlessly with ERP and commerce systems to orchestrate holistic retail experiences.

Finance professional working on keyboard, with data graphs filter.

Financial Management

Scaling Finance in SaaS: How Zuora Enables Flexible Billing and Revenue Automation

Billing complexity often overwhelms core ERP systems. This article explains why SaaS companies use Zuora to manage automated billing and revenue recognition without constraining growth.

Supply Chain Management

AWS, SAP Tighten e-Commerce Integration with MCF and Buy with Prime Accelerators for S/4HANA

Amazon is enhancing its SAP offerings in retail and direct-to-consumer markets by launching prebuilt Accelerators for seamless integration of Multi-Channel Fulfillment and Buy with Prime into SAP S/4HANA, aiming to simplify and expedite integration processes for SAP merchants.

Human Capital Management

Workday Launches Paradox ATS for Faster Frontline Hiring

Workday's integration of the AI-driven Paradox Conversational Applicant Tracking System streamlines frontline hiring by enabling mobile-first applications, drastically reducing time-to-hire to an average of 3.5 days and automating up to 90% of hiring tasks.

Cloud Platform and Technology

Acumatica Names Pollock as Chief Product Officer to Lead Cloud ERP Innovation

Acumatica has appointed Jon Pollock as Chief Product Officer to lead product management and user experience, focusing on advancing the company's strategy amidst growing demand for scalable cloud ERP solutions in mid-market businesses.

Supply Chain Management

SPS Commerce Unveils AI-Enabled Supply Chain Innovations to Address Omnichannel Complexity

SPS Commerce has unveiled a suite of product innovations to help retailers and suppliers adapt to evolving supply chain challenges, emphasizing AI-enabled automation, omnichannel integration and industry standardization.

Analytics and AI

Retail AI Hits NRF 2026: SAP, Microsoft, Workday Turn Agentic Platforms into New Operating System for Stores and Commerce

Retail tech giants SAP, Microsoft, and Workday are leveraging AI to transform commerce operations into integrated, agent-driven systems at the NRF 2026 event, showcasing a shift from isolated applications to comprehensive retail infrastructure.

Digital Commerce

Epicor for Retail

One cloud-based retail management platform to grow faster and sell smarter, in store and online. Purpose-built for single and multi-store retailers.

Enterprise Architecture

How SAP Experience Centers Win Transformation

SAP's Experience Centers have transformed from showrooms to operational labs, exemplified by the fully functional S.Mart Store in Walldorf, illustrating the company's commitment to co-creating practical industry solutions with customers.

ERP Strategy and Planning

Thai ERP Vendor Dynamics Motion Embeds Google Gemini in MotionERP, Cuts System Costs

Dynamics Motion has launched an AI-enhanced MotionERP integrated with Google Gemini, claiming to improve operational efficiencies by over 30% and reduce system costs by more than 3.5 times, positioning itself as a leader in Thailand's ERP market.

Financial Management

BillingPlatform Adds Platform Capabilities for Advanced Revenue Insights

BillingPlatform's upgraded capabilities transform billing into a real-time decision system for revenue leaders, enhancing visibility, reducing manual reporting, leveraging AI for transparency and robust integration.

Analytics and AI

Oracle NetSuite Introduces NetSuite Next to Reimagine ERP with Embedded AI, Natural-Language Workflows

Oracle NetSuite's NetSuite Next update introduces conversational AI and agent-driven workflows within its ERP suite, enabling users to perform tasks through natural language prompts and intelligent automation, thereby simplifying operations and enhancing user accessibility.

Analytics and AI

Certinia Launches Winter ’26 Release for Improved Agentic AI, Workflow

Certinia's Winter '26 release leverages AI to enhance operational efficiency for services-centric organizations by automating project monitoring, streamlining sales-to-delivery processes and improving customer success management.

Analytics and AI

Cognizant and Microsoft Target the Last-Mile Problem in Enterprise AI

Cognizant and Microsoft have expanded their AI partnership to co-develop industry-specific solutions and integrate Microsoft's AI stack into Cognizant’s services, primarily benefiting sectors like financial services and healthcare, as they aim to enhance AI deployment and operational impacts through deeper collaboration and streamlined workflows.

Product Lifecycle Management

Cloud ERP Takes Center Stage for Comic Publishers Confronting Creative, Operational, Market Pressures

Cloud ERP is becoming a crucial tool for comic book publishers by streamlining complex production, enhancing collaboration, improving distribution, and supporting financial management, thereby enabling them to meet rising consumer demands and navigate the challenges of digital transformation.