Retail and eCommerce

Navigating the retail industry’s evolving supply chain landscape

In a rapidly evolving market, businesses must optimize their supply chains and adopt omnichannel strategies to meet shifting consumer demands while enhancing customer experience through improved inventory management and real-time visibility.

Enterprise Architecture

SUSE gives retail the Edge with new suite

SUSE has unveiled updates to its SUSE Edge solutions, including SUSE Edge 3.2 and SUSE Edge Suite, designed to enhance operational efficiency, security, and innovation for retailers, showcased at NRF 2025 with features like real-time fraud detection and zero touch deployment.

Supply Chain Management

Walmart and IBM accelerate last-mile delivery in new collaboration

Walmart GoLocal has partnered with IBM to integrate its last-mile delivery services into IBM Sterling Order Management, providing retailers with enhanced delivery solutions and streamlined operational workflows.

Cloud Platform and Technology

Oracle brings “Xstore Factor” to retail in 2025

Oracle has launched an enhanced version of Xstore Point of Service, featuring a redesigned architecture and a mobile-friendly interface, enabling retailers to streamline operations and improve customer experiences through intuitive workflows and advanced data processing capabilities.

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.

CRM and Customer Experience

SAP launches loyalty management solution to strengthen retailer-customer relationships

Announced at Retail’s Big Show, the flagship industry event hosted by the National Retail Federation, SAP announced a new loyalty management solution aimed at retailers and consumer packaged goods companies, which is due to be released H2 of 2025. This...

CRM and Customer Experience

AI-driven shopping experience: Salesforce unveils AI innovations

Salesforce has launched two AI innovations, Agentforce for Retail and Retail Cloud with Modern POS, designed to enhance retailer efficiency, automate tasks, and provide a personalized shopping experience by unifying online and offline data while leveraging AI-driven tools.

Analytics and AI

Google Cloud announces new retail solutions ahead of NRF 2025

Google Cloud has unveiled AI advancements for retailers through Google Agentspace, enhancing workforce productivity, improving product discovery with Vertex AI Search, and enabling connected store solutions ahead of NRF 2025 to tackle industry challenges.

a woman looking at furniture samples close to a male shop assistant | AZN retailer chooses Coveo for AI-enhanced customer experience, underpinned by SAP

Analytics and AI

AZN retailer chooses Coveo for SAP-flavored, AI-enhanced customer experience

AI platform Coveo has announced a collaboration with Freedom Furniture, with Coveo's AI Platform to improve product discovery.