Passenger Travel and Leisure

Executives in a boardroom watch a presentation of a holographic AI agent floating in a sphere while a translucent cube of interconnected data blocks and a glowing circuit network labeled 5% agent span the table, illustrating the agentic AI gap between the agent and its ERP data foundation

When the Vendor Says the Agent Is Only 5%: What Infor’s Hospitality Candor Reveals About the Agentic AI Gap

Infor's two July blogs concede that AI features have commoditized, adoption failures are costly, and the agent is only 5% of the work. What that candor reveals about the agentic AI gap, and where the argument ends.

Spend Management and Procurement

SAP Concur Fusion 2026: SAP Embeds Joule AI Across Travel, Expense, and Payments Workflows

SAP unveiled new AI-driven capabilities at SAP Concur Fusion 2026, including Joule integration with Microsoft 365, AI agents for expense automation, and expanded Amex and Visa partnerships.

Business Process Management and Automation

Lessons from a Mid-Market Manufacturer’s Move to a Cloud-Native ERP

Boca Terry's successful ERP transition from legacy systems to a cloud-native platform illustrates how aligning software capabilities with business needs, fostering strong partner relationships, and ensuring disciplined implementation are crucial for mid-market companies seeking operational efficiency and growth.