Jean de Villiers
chief customer officer, Unit4
1 Articles Published
black and white image of two people working at their laptops | Unit4 | customer service
Customer experience and the true cost of doing nothing
Customer loyalty has gone through a turbulent time in the last few years. However, the maturing of SaaS applications, combined with more agile development models and volatile market forces, means that B2B vendors must pay more attention to their customers’ needs.