Lisa Dodson
46 Articles Published
Security
How Thales is Going ‘All Smartphone’ in its Factories
Thales is pioneering digital transformation in its factories by replacing traditional PCs with smartphones and tablets through the SmartMobility project, which enhances mobility and operational efficiency while maintaining cybersecurity.
Analytics and AI
SNCF Réseau modernizes its IT management: how Inetum contributes to the implementation of ServiceNow
SNCF Réseau's transition to the ServiceNow platform through the HARMONIS project has centralized and standardized IT service management, improved data quality in its CMDB, and introduced agile methodologies, with plans to enhance user support through AI innovations like a virtual agent.
ERP Strategy and Planning
What Is ERP (Enterprise Resource Planning) And How Does It Work?
This article discusses the significance of enterprise resource planning (ERP) software for businesses, emphasizing its role in integrating and streamlining various departments to enhance efficiency, data visibility, and decision-making amid common organizational challenges.
ERP Strategy and Planning
Power Your Business with Aptean
The video highlights industry-specific software solutions that enhance business operations and growth across various sectors, featuring AI capabilities for precision and adaptability.
Analytics and AI
The Impact of AI in the Food and Beverage Industry: An Expert Q&A With Benny Dor and Chad Merck
The article discusses the transformative impact of AI on the food and beverage industry, highlighting its potential to automate processes, improve decision-making, and drive sustainability, while Aptean collaborates with Microsoft to integrate AI capabilities into its ERP systems and support companies in overcoming adoption challenges.
Supply Chain Management
Unlock the Next Level of Inventory Management with GS1 Standards
Consumer and regulatory pressures are driving the need for enhanced food traceability from farm to table, necessitating global standards like the Global Trade Item Number (GTIN) to fully realize the benefits of the Food Traceability Final Rule under the Food Safety Modernization Act.
Financial Management
From GLWand to GLSense: Transforming Financial Reporting for Oracle Fusion Cloud ERP with AI-Powered Excel Integration
As organizations shift from Oracle E-Business Suite to Oracle Fusion Cloud ERP, the migration leaves a gap in Excel-based financial reporting previously filled by GLWand, which is now addressed by Orbit GLSense, a modern reporting solution that combines intuitive Excel integration, AI-powered insights, and cloud architecture to enhance financial analysis and decision-making.
Analytics and AI
Orbit Analytics: User Demo Recap
In a video demonstration, pre-sales engineer Rick showcases Orbit’s reporting and analytics software features, highlighting report creation, sharing, visualization, and dashboard functionality using an Excel dataset.
Financial Management
Optimize Accounts Payables with Orbit Analytics for Oracle Fusion Cloud
Orbit Analytics enhances the management of accounts payables for businesses using Oracle Fusion Cloud Applications by providing seamless data integration, prebuilt KPIs, and real-time reporting, ultimately improving financial decision-making and supplier relationships.
Data and Data Management
Drive Success with Optimized Data Management
Effective data aggregation and management, exemplified by Orbit's user-friendly tools and comprehensive data security measures, are crucial for businesses to gain actionable insights and maintain competitive advantage in today's data-driven landscape.
Service Management
Inetum UK&I Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls
Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.
Financial Management
Building custom applications for a FTSE 100 financial services organisation
A financial services organization transformed its finance department by standardizing workflows and eliminating outdated processes, resulting in improved service quality, enhanced user experience, operational efficiency, and better visibility of status information for management.
Analytics and AI
Virtual Agent launch reduces agent interactions by 85% for top financial services firm
A financial services organization reduced person-to-person support chats by 85% and maintained pre-COVID incident levels by implementing a Virtual Agent to facilitate self-service solutions for common queries, ultimately freeing up agents to handle more complex issues and improving overall support efficiency.
Financial Management
Streamlined operations and increased efficiency for a fast-growing technology service provider
A technology managed service provider, having rapidly expanded through growth and acquisitions, improved customer experience and internal efficiency by unifying their service management platform, resulting in better processes, reporting, and a reduction in SLA breaches.
CRM and Customer Experience
Lightsource bp enhance end-user experience and strengthen business model
Lightsource bp, a leader in solar energy project management, upgraded to ServiceNow to enhance user experience, streamline operations, and support their rapid growth, leading to improved communication and service fulfillment across the organization.
Application Development and Integration
Multiplex gains confidence in the ServiceNow Platform following health check with Inetum UK&I
Multiplex, an international construction contractor, engaged Inetum UK&I for a health check of its ServiceNow implementation to improve platform performance and ensure future upgrades won't cause issues, resulting in increased confidence and a roadmap for future enhancements.
Application Development and Integration
Companies House increases collaboration and developer efficiency by integrating ServiceNow and Jira with Inetum UK&I
Companies House collaborated with Inetum UK&I to enhance their Change and Problem processes by successfully integrating Jira with ServiceNow, resulting in improved efficiency, streamlined communications between teams, and reduced reliance on external development expertise within just 10 days.
Data and Data Management
Building a customer portal and revamping Gloucestershire County Council’s historical IT processes
Gloucestershire County Council improved their IT service management and customer interactions by implementing ServiceNow through Inetum UK&I, resulting in over 8,000 first-time fixes, faster reporting, and enhanced operational efficiency despite challenges during the transition.
Data and Data Management
Harrow Council regain control and elevate their IT service delivery
Harrow Council implemented a Service Integration and Management (SIAM) model with the selection of ServiceNow and Inetum UK&I as partners, resulting in improved IT service delivery, increased customer satisfaction, and enhanced management of information and supplier performance.
Cloud Platform and Technology
MCC strengthens work efficiency & centralises resources
Manchester City Council improved its project management capabilities and cost efficiencies by implementing ServiceNow's IT Business Management suite with the help of Inetum UK&I, transitioning from a limited one-dimensional platform to a cohesive, trackable system that enhances resource allocation, financial tracking, and decision-making.
Data and Data Management
Met Office use ServiceNow Field Services Management to create automated observation data
The Met Office relies on extensive and rigorously maintained observation instruments worldwide, and in collaboration with Inetum UK&I, aims to enhance field engineering efficiency and data management through the introduction of the ServiceNow FSM mobile app and a focus on knowledge transfer.
Business Process Management and Automation
Leading fashion retailer gains full transparency into their operational footprint
Inetum UK&I partnered with a leading fashion retailer to transform their IT asset management and operations by implementing ServiceNow, resulting in significant improvements in efficiency, visibility, and decision-making capabilities across their extensive infrastructure.
Data and Data Management
EMIS Health automate ServiceNow testing, reducing manual effort by 80%
EMIS Health enhanced its healthcare software management by implementing ServiceNow's Strategic Portfolio Management suite through Inetum UK&I, which optimized project planning, improved resource management, and reduced manual testing efforts by 80%, while fostering a collaborative relationship for ongoing platform evolution.
Data and Data Management
Toshiba Tec overhaul their legacy processes to automate IT activities
Toshiba Tec's outdated legacy system hindered their service team's efficiency, leading to slow processes, but after implementing ServiceNow with Inetum UK&I, they gained enhanced data visibility, automation, and self-service capabilities that improved task prioritization and overall operations.
Financial Management
An open mind to ServiceNow brings telecommunications provider a new perspective to process innovation
Openmind Networks, a telecommunications software provider, overcame internal challenges of siloed systems and reporting by implementing Inetum UK&I’s IT Business Management and IT Service Management solutions, resulting in improved financial visibility, enhanced customer interaction through a new portal, and streamlined project delivery, ultimately supporting their goal of becoming more customer-centric.
ERP Strategy and Planning
Continuous ERP Optimization Techniques
ERP optimization is a transformative, ongoing process that refines and enhances ERP systems to align with evolving business needs, unlock hidden efficiencies, and empower decision-makers, ensuring operational agility and sustained growth.
ERP Strategy and Planning
The Insider’s Guide: Everything You Need to Know About Oracle Redwood
Organizations transitioning to Oracle's Redwood UX must navigate user adoption and implementation challenges, making understanding its evolution, adoption strategies, and migration solutions critical for success.
Analytics and AI
Unifying Your ERP Ecosystem Agentic AI Powered Lifecycle Optimization
The on-demand webinar explores how Opkey's Agentic AI-powered ERP Lifecycle Optimization Platform enhances enterprise resource planning through simplified deployment, cost reduction, and intelligent automation for improved efficiency and innovation.
Analytics and AI
How Agentic AI Reduces Costs in ERP Applications Deployment and Maintenance
ERP projects often exceed budgets and face post-implementation challenges due to unclear business processes, resistance to change, inadequate training, and the need for ongoing updates, but these issues can be mitigated by leveraging agentic AI solutions that automate process discovery, enhance training, streamline user acceptance testing, and improve update testing.
ERP Strategy and Planning
Case in Point: Platforms over Points for ERP Lifecycle Optimization
Companies increasingly rely on both point-based and platform solutions for their ERP systems, with platform solutions being more effective in addressing multiple issues across the SaaS ecosystem while avoiding the complications and costs associated with a 'SaaS mess.'
ERP Strategy and Planning
Achieve Seamless ERP Operations
The Opkey platform streamlines the management of complex ERP systems by automating routine updates and patch releases, thereby minimizing downtime and ensuring ongoing stability in critical business functions.
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