Google adds AI to BT in cloud partnership

Google Cloud has been selected by BT in a strategic five-year partnership to accelerate its company-wide digital transformation.

BT will use a suite of Google Cloud products and services including cloud infrastructure, machine learning (ML), artificial intelligence (AI), data analytics, security and API management with the aim of delivering better customer experiences, reducing costs and risk, and building new revenue streams.

BT’s data transformation is centered around driving business outcomes and using AI and deep ML across the organization to allow businesses and customers to make more data-led decisions. It also aims to create deeper personalization for customer offerings and new go-to-market propositions. This will enable the telecoms giant to have real-time network analytics to allow enhanced customer service through predictive fault management and assurance.

In addition to this, Google’s site reliability engineering (SRE) team will partner with BT to foster a continuous delivery and zero ops autonomous operations culture to accelerate product development and innovation.

Harmeen Mehta, chief digital and innovation officer, BT, said: “Our partnership with Google is one of a series of strategic moves that BT Digital is taking to help accelerate BT’s growth and digital transformation.”

Thomas Kurian, CEO at Google Cloud, added: “By deploying our full cloud capabilities, and support from our SRE organization, our goal in this partnership is to set up BT with the tools it needs for future growth and innovation.”

Google Cloud and BT have already started working together on adopting Google technology and plan to complete the core migration of data by 2023.