Google Cloud tunes into Dialpad to enhance its AI platform

Craig Walker, founder and CEO of Dialpad | Google Cloud and Dialpad

Google Cloud has entered into a partnership with Dialpad, a AI-powered Customer Intelligence Platform, to develop new generative AI for users.

This partnership will bring together capabilities that will make it easier for Dialpad customers to work smarter and more efficiently. Building upon over a decade-long history of AI innovation, the partnership will bring Google Cloud Vertex AI capabilities into the Dialpad platform and elevate its generative AI capabilities to fuel customer insights and boost team productivity and collaboration.

Dialpad brings calls, messages and meetings into one unified platform with AI insights, without the need for added apps or browsers.

The alliance supports users by offering pre-built models that further democratize AI usage throughout any size organization, with the addition of Google Cloud’s generative AI, customers will be able to rapidly deploy this technology. Users can expect the following business outcomes: users can make decision-making easier and cross-department teams more efficient, save time, help customer service representatives and salespeople be better at their jobs, streamline sales and customer service agent-customer interactions and foster cross-functional collaboration.

Kevin Ichhpurani, corporate vice president, global ecosystem and channels at Google Cloud, said: “Generative AI has the potential to simplify many of our most common tasks at work.

“As a true cloud-native and innovator company in the industry, we are delighted to partner with Dialpad in support of their mission and to bring Google Cloud generative AI to users in new and helpful ways.”

Craig Walker, founder and CEO of Dialpad, said: “As an AI-powered focused on transforming how the world works together, and a long-time partner of Google, Dialpad is thrilled to work with Google Cloud on new generative AI capabilities.

“We infused AI into our platform five years ago – and building it out responsibly is a facet that we’ve always taken seriously. Google is a longstanding AI industry innovator – which is a key reason why Google Cloud’s generative AI is the right technology for us to leverage as we continue to deliver new features and capabilities in a way that is responsible and sustainable. Vertex AI brings an added layer of contextual depth to Dialpad’s platform, bubbling up customer insights in real-time to make it easier for salespeople and customer service agents to do their job – which has been the core of our mission since day one.”