IFS’ Cloud 25R2 features powerful agentic AI capabilities including IFS Loops Digital Workers, which are designed to think, decide and act across systems, operating as integral members of the industrial workforce. Industrial AI is an operational reality. With 25R2, IFS demonstrates that when deployed at scale, Industrial AI multiplies human capacity against the backdrop of acute labor shortages.
With 25R2, IFS.ai expands its embedded intelligence and Digital Workers across the IFS Cloud suite, launching new AI-driven capabilities in its ERP, EAM and FSM solutions that make AI a true co-worker with contextual knowledge for every role.
Pivoting to the Next Generation of Automation
Industrial organizations face a hidden productivity drain: the “invisible work” – repetitive, time-consuming tasks that consume 40 to 60% of field and operations staff capacity but drive minimal strategic value. These repetitive workflows (order processing, inventory management, maintenance scheduling, data entry) delay critical operations, result in unplanned downtime, prevent first-time fixes, and consume hours that frontline experts could spend on high-value judgment calls.
IFS Loops Digital Workers represent the next generation of automation – advanced software agents that work alongside teams. They are embedded to execute complex workflows across systems, streamline repetitive processes, and deliver continuous operational value. All within a secure, governed, and fully auditable environment built for enterprise scale. IFS Loops Digital Workers are fundamentally different from consumer-grade automation tools. They are able to:
- Think – Embedded with domain knowledge specific to industrial operations (maintenance protocols, supply chain constraints, asset-specific rules)
- Decide – Autonomous execution within governed parameters; human-in-the-loop for exception management
- Act – Execute complex workflows across systems 24/7 – no downtime, no handoffs
- Remain Auditable – Full traceability and governance for mission-critical and regulated industries.
AI Embedded for Real-Time Orchestration of Industrial Operations and Supply Chains
Alongside Digital Workers, IFS Cloud 25R2 embeds Applied Industrial AI throughout the customer journey:
- Field Service Management – Technician-focused AI tools boost productivity and first-time fix rates. IFS.ai Copilot provides instant information and key answers in the field.
- Enterprise Asset Management – AI-driven capabilities improve maintenance accuracy, reduce downtime, and enhance planning precision. The Work Task Template Optimizer utilizes AI-driven insights to improve maintenance instructions. The FMECA Data Enhancer accelerates reliability analysis with AI-driven suggestions for failure modes and causes.
- Enterprise Resource Planning – AI enhancements strengthen planning accuracy, inventory control, and financial agility across operations. Manufacturing gains AI-powered MRP Simulation for multi-scenario demand planning, sales price elements for dynamic pricing accuracy, and first article Inspection for streamlined compliance workflows.
What This Means for ERP Insiders
Industrial AI at scale is redefining ERP product strategy by transforming AI into an operational workforce multiplier. IFS Cloud 25R2 demonstrates how agentic AI and especially digital workers can expand capacity in labor-constrained industries. This signals that ERP roadmaps must prioritize embedded autonomy, governed execution and cross-system orchestration as baseline enterprise capabilities.
The shift from task automation to intelligent workflow execution elevates integration architecture. This makes it a strategic differentiator for ERP and GSI ecosystems. IFS Loops Digital Workers highlight a new automation tier where AI agents think, decide, and act across applications. This requires vendors and partners to modernize integration patterns, strengthen governance frameworks and design operating models that safely scale domain-aware autonomy.
Embedded applied industrial AI is reshaping modernization priorities. This enables real-time, role-specific optimization across ERP environments. With enhancements spanning forecasting, asset reliability, maintenance planning, pricing and field execution, 25R2 signals ERP evolution hinges on integrated AI. This can improve operational precision, reduce downtime and deliver continuous value across end-to-end industrial processes.
