Cross Industry

Elite Announces New AI Compliance and Work-to-Cash Solution

Elite has launched Elite Validate, an AI-driven billing compliance solution designed to automate and streamline the process of adhering to Outside Counsel Guidelines for law firms, significantly improving efficiency and reducing human error in billing compliance.

IFS Valuation Soars Past €15 B on Major Investment & Strong Growth

Analytics and AI

IFS spreads its wings in the Middle East

IFS has announced a strategic partnership with Saudi Business Machines to expand its presence in the Middle East, particularly Saudi Arabia, while also optimizing operations for TIM Aerospace with its EmpowerMX software, underscoring the company's commitment to enhancing industrial AI solutions and modernizing MRO operations.

four office workers smiling while interacting

Analytics and AI

Workday unveils new Agent System of Record to manage AI workforce

Workday has introduced the Workday Agent System of Record to centralize the management of AI agents across organizations

CRM and Customer Experience

Microsoft to Deprecate Unified Service Desk (USD), Points Customers to Customer Service Workspace

Microsoft announced it will discontinue the Dynamics 365 Unified Service Desk on April 1, 2026, urging affected customers to transition to the more advanced Customer Service workspace, which offers improved features and enhanced experiences before the support ends on June 30, 2028.

three people in office outfits talking near a computer

Automation

Creatio and Arribatec partner to revamp CRM and workflow automation

Creatio has partnered with Arribatec to deliver innovative no-code tools that enhance efficiency and boost business growth.

Analytics and AI

Unlocking business efficiency: NetSuite introduces new AI innovations

Oracle NetSuite has introduced new AI-powered features at SuiteConnect, aimed at enhancing customization, optimizing workflows, and increasing productivity through tools like generative text enhancements, a Prompt Management API, an AI-powered Configure, Price, Quote Assistant, and an AI expert system for support.

ERP Strategy and Planning

How Deloitte and ServiceNow’s 2025 Workflow Automation Outlook Guides ERP Users

Deloitte and ServiceNow's fourth annual 'Workflow Automation Outlook' emphasizes the necessity for organizations to adopt tailored, industry-specific automation and AI solutions across all functions to enhance competitiveness, streamline operations, and foster a culture of continuous innovation.

Analytics and AI

DMI’s JiVS Hackathon at WEF Demonstrates AI’s Potential for Streamlining ERP Migrations

Data Migration International Group's inaugural JiVS Hackathon during the 2025 World Economic Forum highlighted innovative AI solutions for real-world challenges, with the winning team creating an image recognition system to assess avalanche risks, while demonstrating the potential for AI to streamline data migration, enhance productivity, and address practical business issues.

Supply Chain Management

Alloy.ai & CloudPaths partner for real-time supply chains

Alloy.ai and CloudPaths are collaborating to enhance consumer brands' supply chain efficiency and demand forecasting through real-time data integration and SAP expertise, enabling businesses to respond swiftly to market changes and reduce inventory-related risks.

Supply Chain Management

Kinaxis and 4flow launch advanced network design application for Maestro

Kinaxis and 4flow have introduced Kinaxis Network Design by 4flow, an integrated application within Kinaxis Maestro, that provides real-time supply chain insights, enhances transparency and optimization, supports proactive management of changes in demand and transportation routes, and includes sustainability features to help organizations reduce costs and improve operational performance.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

Financial Management

Kyriba Wins Finance Solution of the Year at the ERPToday Awards

At the ERPToday awards, Kyriba was named Finance Solution of the Year for its 2024 suite of AI-powered features designed to enhance cash forecasting, bank connectivity, and reporting, alongside significant partnerships and innovations in digital currency for cross-border payments, underscoring the critical importance of accurate financial forecasting in today's volatile market.

flower paining on a wooden building | The post-pandemic evolution of learning and development

Human Capital Management

Workday integrates TechWolf AI for employee skills management

Workday has announced the integration of TechWolf’s AI-powered skills intelligence across its global workforce.

Supply Chain Management

Oracle AI Agents Help Transform Supply Chain Workflows

Oracle has introduced new role-based AI agents within Oracle Fusion Cloud SCM, set for release in January 2025, to automate routine supply chain tasks, enhance productivity, and enable professionals to focus on strategic initiatives, thus transforming operational efficiency across various supply chain functions.

On Day 2 of the Acumatica Summit 2025, Vendors discussed SMBs and Cloud ERP

Analytics and AI

Acumatica Partners Chart SMB Cloud ERP Success

At the Acumatica Summit 2025, partners discussed the shift to cloud ERP for SMBs, modern solutions tailored for smaller businesses, and the importance of demonstrating AI-driven benefits.

woman looking at data on three computer monitors

Data and Data Management

Refreshing the Oracle reporting landscape with new data-sharing solution

Senior product manager of insightsoftware presented a webinar about a new solution designed to transform Oracle reporting landscapes.

Security

de Novo Solutions steels cybersecurity for Oracle, ServiceNow ecosystem

de Novo Solutions has successfully achieved re-accreditation of the Cyber Essentials Plus certification, underscoring its commitment to robust cybersecurity and data protection across its operations in the Finance, Procurement, HR, and Payroll sectors amidst rising cyber threats.

Service Management

Deltek deepens AI in GRC for GovCon professionals

Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.

Analytics and AI

ERP Today Live! EY and CIO Sentiment Today

A survey by EY and Oxford Economics of 500 US CIOs reveals a discrepancy in investment focus, with most prioritizing back-office operations over front-office customer engagement, despite the potential of generative AI to generate revenue opportunities and reduce technical debt through reimagined software development.

Analytics and AI

Acumatica unveils AI-first strategy for mid-market ERP users

Acumatica unveiled its AI-first product strategy at the Acumatica Summit 2025, highlighting innovations to empower small and mid-sized businesses with secure AI tools, a new AI Studio for workflow automation, and industry-specific enhancements for improved operational efficiency.

The AI Responsibility Gap: A Looming Threat to Business?

Analytics and AI

Innovation in focus: How AI is shaping the future for ERP users

Artificial intelligence (AI) is revolutionizing business operations by automating tasks, enhancing decision-making, and improving user experiences, though its efficacy is challenged by data dependencies, integration complexities, and ethical concerns, necessitating a balanced approach.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

ERP Strategy and Planning

Our focus on the SMB segment is extremely intentional: John Case

During the Acumatica Summit 2025, CEO John Case showcased how strategic partnerships, notably with ADP and Shopify, along with AI innovations in Acumatica’s Cloud ERP, empower SMBs to enhance operational efficiency and achieve sustainability.

Governance, Risk, and Compliance

How Wolters Kluwer leverages AI for transforming GRC Solutions

Wolters Kluwer is integrating AI across its products to enhance Governance, Risk, and Compliance capabilities, with innovations like AI-driven legal research, contract management tools, and compliance solutions that streamline processes, boost productivity, and empower informed decision-making for professionals in various industries.

ERP Strategy and Planning

Aptean Enters into Definitive Agreement to Acquire Logility

Aptean has announced its acquisition of Logility Supply Chain Solutions for $14.30 per share in cash, aiming to enhance its AI-powered supply chain planning offerings and provide greater strategic focus and resources for Logility, which serves over 500 clients globally.

ERP Strategy and Planning

Microsoft Announces 2025 Release Wave 1 Plan for Dynamics 365

Microsoft's recently announced 2025 Release Wave 1 for Dynamics 365, scheduled for April to September 2025, introduces various AI-integrated enhancements aimed at improving user productivity across sales, customer service, finance, supply chain management, and business central applications, while also emphasizing the importance of thorough planning and user training for effective implementation.

Human Capital Management

Skillsoft expands SAP SuccessFactors partnership

Skillsoft is set to launch a new integration with SAP SuccessFactors in early 2025 that enhances workforce skills management by providing personalized learning paths, improved talent mobility, and strategic workforce planning through a centralized talent intelligence hub.

image of person and robot at computer | AI in HR

Analytics and AI

HR, Diversity and GenAI: The dream team of the future

Reshma Mahapatra of IBM UKI emphasizes the transformative role of GenAI in HR, advocating for diversity and ethical innovation to reshape technology's impact on organizations, where GenAI serves as a partner to enhance human potential rather than replace it.

Analytics and AI

Gen AI in manufacturing: Finding value with Process Intelligence

As AI adoption accelerates, its integration with business expertise, particularly through tools like Process Intelligence, is crucial for organizations to enhance efficiency and mitigate inventory losses, ultimately improving profit margins.

a landscape image of skyscrapers in Dubai | NetSuite launches UAE business innovations and eZhire collab

Cloud Platform and Technology

NetSuite launches UAE business innovations and eZhire collaboration

NetSuite has announced product updates and AI innovations designed to boost efficiency and capitalize on new opportunities in the UAE.