Professional Services

Analytics and AI
Is Workday CTO’s Exit to Anthropic Signaling Escalating AI Pressure on HCM Platforms?
Peter Bailis's shift from Workday to Anthropic underscores a talent migration trend from traditional enterprise software companies to AI-native platforms, reflecting a significant competitive landscape change in the industry.
Supply Chain Management
Oracle Fusion Agentic Apps Target Everyday Enterprise Friction
Oracle's new Fusion Agentic Applications aim to enhance ERP efficiency by utilizing AI-driven agents to automate processes across finance, HR, supply chain and customer experience, promoting real-time decision-making and reducing manual tasks.
Abu Dhabi skyline with modern high-rise buildings along the waterfront
Financial Management
UAE Approves SAP for e-Invoicing, Expanding ERP’s Role in Compliance Architecture
The UAE has pre-approved SAP as an e-invoicing service provider, becoming the first ERP vendor in the framework. The decision places ERP systems within compliance architecture ahead of the 2027 mandate.
Analytics and AI
US Tech Sector Lost Jobs in March, AI Enters Layoff Calculations
In March, the US tech sector lost 15,000 jobs despite a broader economic gain of 178,000 jobs, highlighting a significant divergence in labor market trends, with layoffs driven in part by AI influences and an impending shift in workforce needs.
Abstract geometric data structure representing a unified ERP data architecture across connected systems
ERP Strategy and Planning
SAP Business Data Cloud Explained: A New Model for ERP Data and Analytics
SAP Business Data Cloud reflects a shift in ERP data architecture, introducing a unified, governed data layer that changes how data is structured, managed, and used across systems.
Service Management
Oracle NetSuite Targets Fragmented Restaurant Back Offices
Oracle and NetSuite are launching NetSuite Restaurant Operations, an AI-enhanced platform designed to unify various business processes for restaurants, aiming to simplify operations and improve efficiency through automation and integration with existing systems.
Professional services team using AI automation dashboard for project delivery and PSA workflows.
Automation
Rocketlane Launches Nitro to Automate Professional Services Delivery
Rocketlane has launched Nitro, an AI execution layer embedded within its PSA platform to automate repeatable delivery tasks. The platform extends AI from planning and reporting into execution inside live projects. This approach aims to improve consistency and predictability across professional services delivery.
Financial Management
Acumatica Puts AI on Revenue Watch for Professional and Field Service Firms
Acumatica's 2026 R1 updates for its Professional Services and Field Service editions introduce AI anomaly detection, improved financial reporting, and enhanced collaboration tools, addressing significant revenue capture issues in service operations by promoting unified data workflows and real-time decision-making.
Modern office building representing AI-native finance ERP integration and enterprise system architecture
Financial Management
Zapier and Rillet Connect AI-Native ERP to Broader Finance Stack
Zapier and Rillet have partnered to deliver AI-native finance ERP integration across more than 8,000 applications. The integration connects Rillet’s AI-driven general ledger with Zapier’s orchestration layer, enabling finance teams to automate workflows, coordinate processes across systems, and support continuous close operations.
Automation
Opkey Targets SaaS Release Bottleneck with AI-Driven ‘Release-to-Action’ Automation
Opkey has launched Release Advisor, an AI tool that automates the analysis of Oracle and Workday updates to streamline release decision-making, cutting analysis time by 60-80% and enabling faster certification of updates.
image of Workday building | Interview with Jim Stratton
Analytics and AI
Enterprise Apps as Systems of Action: Workday Pushing AI into Execution with Sana Launch
Workday has launched Sana, a unified AI interface that integrates directly into its HR and finance platform, enabling users to not only analyze but also execute tasks within governed workflows, thereby redefining enterprise AI adoption by embedding it in critical business processes.
Diagram representing a structured ERP delivery framework with interconnected processes and system components.
ERP Strategy and Planning
Unit4 Makes Success4U Default Delivery Model for ERP Deployments
Unit4 is making its Success4U framework the default delivery model for ERPx and existing ERP deployments. The model packages implementation services, advisory guidance, and outcome-based service packages into a single subscription designed to simplify ERP adoption and optimization.
Abu Dhabi skyline representing the UAE as the country prepares to implement its national e-invoicing mandate for businesses by 2027.
Tax Compliance
UAE E-Invoicing Mandate: What ERP and Finance Teams Need to Know Before 2027
The UAE e-invoicing mandate will require businesses to generate structured invoice data and report transactions through accredited service providers by 2027. The shift moves invoice compliance into ERP systems, where billing data, validation workflows, and compliance architectures determine whether invoices pass regulatory checks.
Pathlock logo representing SAP threat detection integration with Microsoft Sentinel SIEM architecture.
Security
Pathlock Extends SAP Threat Detection into Microsoft Sentinel’s SIEM Architecture
Pathlock has extended its SAP Threat Detection capability into Microsoft Sentinel’s SIEM architecture, bringing enriched SAP security telemetry into centralized SOC workflows across hybrid SAP environments.
a-smiling-woman-wearing-a-headset-at-a-computer_Arum Approved System status
Business Process Management and Automation
TCN Secures Arum Approved Status for Operator Platform
TCN has achieved Arum Approved System status for its Operator contact center platform, validating compliance controls, automation strength and scalability in regulated credit and collections environments.
Bharat Mandapam in New Delhi illuminated at night during the India AI Impact Summit 2026.
Cloud Platform and Technology
India AI Impact Summit: Capital, Compute, and Execution Align
The India AI Impact Summit 2026 centered on infrastructure scale, hyperscaler investment, indigenous AI models and enterprise delivery alignment rather than new software releases.
KPMG LLP corporate branding image associated with the Tax AI Accelerator Program and Digital Gateway GenAI platform for corporate tax departments.
Tax Compliance
KPMG Launches Tax AI Accelerator Program to Advance Generative AI in Corporate Tax
KPMG has launched a Tax AI Accelerator Program that pairs structured AI training with a secure Digital Gateway sandbox. The model signals a governance-led approach to generative AI adoption in corporate tax and ERP-adjacent finance functions.
Financial data and stock figures overlaid on a city banking district skyline at dusk.
Governance, Risk, and Compliance
UiPath Extends Automation Into KYC and AML Investigations With WorkFusion
UiPath is extending automation into KYC and AML investigations with WorkFusion, a move that highlights how regulated workflows increasingly depend on enterprise platforms and audit-ready execution.
SAP logo displayed on a vertical banner outside an office building
Analytics and AI
SAP, AWS Embed Generative AI Directly Into SAP Consulting Work
SAP and AWS are embedding generative AI into SAP consulting work through SAP Joule for Consultants, integrating Anthropic Claude models via Amazon Bedrock to support delivery teams.
Executives from CloudRock and SuccessDay following the acquisition, highlighting advisory-led ERP and HR consulting leadership.
ERP Strategy and Planning
CloudRock Was the One Deal SuccessDay Said Yes To
After years of rejecting acquisition approaches, SuccessDay agreed to a founder-led ERP consulting acquisition with CloudRock. The deal highlights how advisory-first consulting firms are scaling deliberately without disrupting delivery models or client relationships.
Human Capital Management
Global Enterprises Using SAP BTP to Cut Customization Debt and Prepare ERP for AI
SAP BTP enables enterprises like McDonald’s and a global consulting firm to adopt clean-core ERP strategies by reducing custom code and fostering agility through extensibility, allowing for scalable operations and AI readiness in their digital transformation journeys.
Portrait of Aaron Harris
Financial Management
Five AI Predictions for Finance From Sage CTO Aaron Harris
Sage Global CTO Aaron Harris outlines five predictions for how artificial intelligence will reshape finance and accounting in 2026. In an interview with ERP Today, he explains why accountability, trust, and system design are becoming central as AI moves into production use.
ERP Strategy and Planning
Oracle NetSuite Deepens Industry Focus by Aligning AI, SuiteCloud with Vertical Workflows
Oracle NetSuite is enhancing its industry strategy by integrating embedded AI with vertical-specific workflows, allowing for intelligent capabilities tailored to sectors like services and distribution, while also empowering partners to develop specialized extensions within its platform, ultimately shifting ERP innovation towards a model that reflects industry-specific operational patterns.
Application Development and Integration
Acumatica’s Focus on User Adoption Signals ERP Shift to Business Transformations
The importance of AI-enabled ERP systems that integrate seamlessly with daily workflows was exemplified by Storm Smart's successful transition to a connected ERP that improved operational efficiency at Acumatica Summit 2026.
ERP Strategy and Planning
Boutique Firms, GSIs, and Emergence of Reinforcement Models in Enterprise ERP Delivery
Enterprise ERP delivery is evolving from single-provider models to collaborative partner ecosystems, utilizing a mix of large global systems integrators, staffing firms, and boutique consultancies to address the complexities of multi-year initiatives.
Image of a laptop running an ERP in a warehouse.
ERP Strategy and Planning
QueBIT Partners with Rillet to Deliver AI-Native ERP Solutions
QueBIT has formed a strategic partnership with Rillet to provide AI-native ERP solutions aimed at high-growth organizations, enabling faster deployments and scalable operations as alternatives to traditional ERP systems.
The front of a Tata Consultancy Services office place.
CRM and Customer Experience
TCS Acquires Coastal to Expand Salesforce and AI Consulting Capabilities
Tata Consultancy Services has acquired Coastal for $700 million, enhancing its Salesforce and AI capabilities with Coastal’s 600 professionals, thereby positioning TCS to expand its global transformation services.
Manufacturing Systems and Automation
Syspro Acquires Evocon to Strengthen Digital Shopfloor Capabilities, Operational Efficiency
Syspro has acquired Estonia-based Evocon to enhance its digital shop floor capabilities, providing manufacturers with improved real-time production monitoring and operational efficiency tools, enabling better decision-making and deeper integration.
Front of Brookfield office in Toronto, Canada.
Cloud Platform and Technology
Brookfield Launches Radiant to Provide AI Infrastructure for Enterprises
Brookfield launches Radiant, a new subsidiary offering high-performance AI compute infrastructure to enterprises and developers. Leveraging renewable energy, regional data centers, and integrated land, power, and compute, Radiant aims to provide predictable, low-carbon AI workloads.
The Great Cloud Recalculation Oracle+IBM
Application Development and Integration
Oracle NetSuite Expands SuiteCloud Platform with New AI Tools for Developers, Partners
Oracle NetSuite has enhanced its SuiteCloud platform with new AI capabilities that enable developers to create intelligent applications through standardized connectors and automated tools, aiming for a more integrated and efficient ERP experience.
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