Welsh Water introduces the SAP C/4HANA Cloud for Customer platform to better support customers
Partnering with Capgemini, Welsh Water implements the SAP C/4HANA service cloud platform to better understand its customers and respond to queries more rapidly as part of a general effort to become a more proactive organisation. Changing regulations presents a challenge Providing water and wastewater services to over 3,000,000 people is a complex and monumental undertaking, […]
Is your supply chain ready for disruption?
How to prepare your digital supply chain for a resilient future in the “new normal” of coronavirus (COVID-19) With recent events currently impacting day-to-day life across the globe, no country or business is immune to the disruption that coronavirus (COVID-19) continues to cause across the globe. Disruptions from pandemics represent a very high risk to […]
How Digital Adoption services drive behavior change
Capgemini developed a unique Digital Adoption offering to support our customers in their change and transformation journey by enabling the acceptance of new digital tools, assets, and processes Change is not easy. It is safe to say that people typically don’t like changes, especially at work. Change is something that brings uncertainty, creates the need to do […]
Smart Factories and Industry 4.0 – Is it really about human interaction?
In an intelligent enterprise of the future where IT (the ability to provide increasingly close scrutiny across a business) and OT (the need to automate operational technology) are tightly integrated, who is designing the role for the “digital me?” Whenever you read in the news about the latest type of manufacturing automation (robots, cobots, chatbots, […]
Preparing for tomorrow: How China’s automotive industry is digitalizing to invent new customer experiences
During the COVID-19 crisis, the lockdown has accelerated the digitalization of marketing and sales in the auto industry at a speed and scale that nobody could have predicted In our previous blog post of this series, we learnt how shared resources enabled China’s retailers to manage a surge in demand and its potential to unlock new possibilities […]
How to facilitate collaboration in a virtual team
Virtual collaboration is becoming more and more essential. To make a success of it, organizations must confront new challenges – even if that means reinventing everyday working life. The number of companies that enable their employees to work remotely has risen year on year, as businesses of all types and sizes respond to the needs […]