Rootstock Software announced the launch of its Rootstock Managed Services, which is designed to provide customers with turnkey administration, which ensures smooth operation of their Rootstock ERP environment and ongoing alignment as their business continues to grow and evolve.
Rootstock Managed Services was created to support manufacturers and distributors that prefer to keep internal staff focused on their business rather than technology. With this new service tier, customers can offload routine ERP management tasks such as system administration, configuration updates, applying best practices and upgrade management to a dedicated group of Rootstock experts. The result is an ERP environment that adapts to business changes and supports efficient, resilient operations.
“The launch of Managed Services strengthens our commitment to supporting customers that have various levels of service needs across the ERP lifecycle,” said Rick Berger, CEO of Rootstock in a press release. “Many manufacturers and distributors operate with streamlined teams, and this new offering gives them a dedicated group of Rootstock experts to run, maintain, and optimize their system day in and day out. With the expertise we gained through the Praxis acquisition, we’re able to bring this offering forward faster and with exceptional depth.”
The Praxis team has experience in administering Rootstock ERP environments for optimal user adoption, system performance and long-term customer success. As a result, they helped fast-track the program’s structure, processes and readiness, helping Rootstock to launch the service sooner than planned.
“With the ongoing labor shortage in manufacturing, many product companies are optimizing staff and looking to technology vendors to help manage modern ERP solutions,” said Caroline Marty, SVP at Rootstock. “With the Managed Services offering, customers gain immediate access to skilled specialists who understand both the Rootstock platform and the operational needs of product companies. Our team will provide ERP stewardship and continuous tuning, ensuring the solution keeps pace with the customer’s changing needs. In doing so, we operate as a seamless extension of their organization and extend the value of ERP long after implementation.”
With this launch, Rootstock now offers four complementary tiers of customer services designed to support every stage of the ERP journey:
- Standard Success – Handles product issues, questions, and cases.
- Platinum Success – Delivers priority routing and faster response via a designated technical account manager who understands the customer’s business environment and guides the customer’s internal admin team to desired outcomes.
- Managed Services – Provides an extended ERP operations team to perform system administration, operational monitoring, updates, and hands-on optimization.
- Professional Services – Performs ERP implementation and optimization, as well as extends Rootstock to meet additional business needs.
What This Means for ERP Insiders
Strong demand for ERP operational outsourcing signals a structural shift. Managed services models are becoming strategic levers for ERP vendors seeking stickier customer relationships and predictable service revenue. For product leaders and architects, this development underscores rising expectations for embedded lifecycle services across cloud ERP platforms.
The convergence of domain expertise and system administration elevates managed services as a differentiator. System integrators and partners will face pressure to demonstrate manufacturing-specific proficiency, disciplined release governance, and operational rigor. As a result, Rootstock’s move reinforces the importance of vertical specialization as ERP customers prioritize industry-tuned stewardship.
Operational alignment is emerging as a competitive battleground. Enterprise transformation teams will need clear governance frameworks, integration ownership models, and performance baselines to maximize value from managed services. The announcement also highlights a future where ERP vendors co-own systems with customers, shifting the ecosystem toward collaborative operations.
