Agentforce

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Salesforce introduced enhancements to its Data Cloud at Dreamforce 2024, featuring improved support for unstructured data, advanced AI capabilities, and robust security measures, aimed at optimizing customer experiences and data governance.

Salesforce launched new Agentforce solutions at Dreamforce 2024, showcasing AI capabilities through an Agentforce Launch zone where attendees can build AI agents, utilizing a new low-code interface, with plans to empower one billion agents by the end of 2025.