Agentforce

Salesforce: AI Agents Can Boost Competitive Differentiation in Financial Services

Fewer than half of consumers are fully satisfied with financial institutions, emphasizing the critical need for standout customer service and digital experiences, particularly through AI agents, to maintain loyalty as competitive pricing becomes less viable.

CRM and Customer Experience

SharkNinja Powers Up Global Customer Service with Salesforce Agentforce

Salesforce has partnered with SharkNinja to implement Agentforce and Commerce Cloud, aiming to enhance personalized customer service through autonomous AI agents while facilitating global growth and improving customer engagement across various markets.

Analytics and AI

Salesforce says UK is an AI leader with skills issues. Is No-Code the fix?

Salesforce's UK AI Readiness Index reveals the UK surpasses G7 averages in AI adoption due to a strong innovation culture and tech investments, while highlighting the potential of no-code solutions like Agentforce to bridge the skills gap and enhance AI implementation across sectors.

Cloud Platform and Technology

Salesforce introduces Data Cloud updates at San Francisco event

Salesforce introduced enhancements to its Data Cloud at Dreamforce 2024, featuring improved support for unstructured data, advanced AI capabilities, and robust security measures, aimed at optimizing customer experiences and data governance.

Data and Data Management

Salesforce unveils new Agentforce solutions at Dreamforce

Salesforce launched new Agentforce solutions at Dreamforce 2024, showcasing AI capabilities through an Agentforce Launch zone where attendees can build AI agents, utilizing a new low-code interface, with plans to empower one billion agents by the end of 2025.