customer support

Dynamics 365 Gains Momentum: Franklin Sports, Zwilling Highlight ERP Standardization and Finance Automation

Microsoft Dynamics 365 is experiencing significant growth as organizations move towards ERP standardization and process optimization, exemplified by Franklin Sports' shift to unify global operations and Zwilling Beauty Group's transition from system consolidation to process automation.

CRM and Customer Experience

5 Predictions: What Salesforce Leaders Expect from Enterprise AI Agents in 2026

At a Salesforce roundtable, executives predicted that by 2026, companies will face a clear divide based on their adoption of AI agents as operational infrastructure, leading to significant changes in voice communication, engineering delivery models, governance structures, and user experiences.

Two human hands reaching out to each other over a bleak and grey landscape | human Rimini Street

Human Capital Management

Exemplary customer support requires the human touch

When a technical or functional issue pops up in enterprise software, sometimes the best solution is a human touch - an engineer that can tell you exactly what needs to be done to solve the issue, rather than troubleshooting the problem with a chatbot or online knowledge base.