digital ecosystem

Business Process Management and Automation

Sri Lanka Plans Centralized ERP Marketplace and GovTech Authority to Unify State Systems

Sri Lanka is implementing a centralized ERP-style marketplace to standardize government IT and procurement, reduce duplication, and support local startups by reforming procurement processes under a new GovTech authority and Digital Economy Ministry.

Analytics and AI

Nevada Replaces 25-Year-Old Legacy HR, Payroll System with CGI Advantage ERP

Nevada has modernized its HR and payroll systems by implementing CGI Advantage under the CORE.NV program, replacing a 25-year-old platform to enhance automation, analytics, and service delivery while promoting unified operations and future digital enhancements.

Business Process Management and Automation

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved

Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.