field service

Excerpt: SAP, Oracle, IFS, and Infor are offering different answers to the next energy ERP cycle as oil, gas, utilities, renewables, and energy services companies modernize around assets, field execution, AI, and changing operating models.

Hitachi Solutions has been recognised as the 2025 Microsoft Dynamics 365 Finance Partner of the Year, highlighting its leadership in delivering innovative ERP and finance transformations on the Microsoft cloud. This recognition showcases the company’s proven expertise in helping customers modernise financial operations, optimise business performance, and realise greater value from Dynamics 365 Finance.

Cloud ERP is evolving into a critical operating system for construction and field service companies, enabling resilience, real-time decision-making, and lean operations, as evidenced by the experiences of Tester Construction, Tech Electronics, and Carlson LaVine Construction in their transitions to Acumatica.

The Salesforce 7th annual State of Service report reveals a rapid transformation in customer service driven by AI agents, predicting that by 2027 AI will resolve half of service cases, prompting organizations to enhance data integration and redefine service roles, ultimately positioning service as a blueprint for broader enterprise architecture change.

Salesforce's Agentforce 360 is a comprehensive platform designed to revolutionize enterprise automation by integrating data, workflow, agent design, and multi-channel experiences, enabling AI agents to operate efficiently and reliably within existing systems and contexts.

IFS's acquisition of TheLoops marks a significant evolution in enterprise software towards the implementation of autonomous AI agents capable of actively participating in critical industrial operations, transforming workflows with context-aware decision-making, and signaling a robust demand for such innovative solutions in the market.

At the IFS Connect North America 2025 conference, Deloitte unveiled an AI-powered remote sensing solution using drones to predict infrastructure failures before they occur, aiming to transform how cities manage aging infrastructure through enhanced data collection and analysis, ultimately improving safety, efficiency, and cost-effectiveness.

IFS reported its strongest financial performance in FY2024, achieving over €1 billion in Annual Recurring Revenue and total revenues of €1.228 billion, driven by a 32% YoY growth in ARR and 38% in cloud revenue, alongside a notable increase in customer satisfaction and strategic acquisitions reflecting the growing demand for Industrial AI solutions.