Inetum

Analytics and AI
Inetum launches Coborg™: An Integrated AI Framework Delivering Real Business Impact
Inetum, a European leader in digital services, will unveil its breakthrough AI framework Coborg™ at the Big Data & AI exhibition.
Unlocking Digital Impact and Inetum
ERP Strategy and Planning
Unlocking Digital Impact
Inetum redefines transformation through platform ecosystems and AI innovation.
Data and Data Management
Agency for Agriculture and Fisheries moves from fragmented customer contacts to streamlined and efficient customer service with Salesforce
The Agency for Agriculture and Fisheries improved its customer service for farmers by implementing Salesforce Service Cloud, centralizing communication through a single contact point, enhancing tracking of customer interactions, and addressing organizational changes to ensure consistency and efficiency in service delivery.
Security
Ransomware attacks have doubled in the past year: Inetum LiveSOC warns for increasing cyberthreats
Cybersecurity threats are on the rise, with notable increases in ransomware attacks in Belgium, heightened by geopolitical tensions and advanced methods employed by cybercriminals, urging organizations and individuals to enhance their security measures.
Analytics and AI
How to Scale GenAI?
Inetum's study reveals that while generative AI is gaining traction for enhancing productivity and personalizing services in businesses and public institutions, its widespread adoption faces significant challenges that require careful integration into organizational strategies.
Business Process Management and Automation
From Merger to Digital Integration: Pajottegem Unites ICT with Inetum
The newly merged municipality of Pajottegem faces the challenge of integrating three distinct ICT environments into a unified system by January 2025, requiring a complete overhaul of its digital infrastructure, including tenant migration to a new Microsoft 365 tenant and the implementation of Microsoft Teams for improved communication and efficiency.
Application Development and Integration
Corrections in Minutes, Secure Exams: Behind the Scenes of the Digital Medical Entrance Exam
Since 2016, the digitization of France's medical entrance exam has transformed it into a streamlined, secure process for over 12,000 students each year, replacing slow manual grading with immediate results and introducing innovative testing formats.
Application Development and Integration
Detecting Early School Leavers in Real Time: The Educational Data Revolution
In 2023, France implemented a digital system through its education and labor ministries to accurately identify and support early school leavers, aiming to reduce the 7.6% dropout rate by providing real-time data and tailored interventions.
Cloud Platform and Technology
Inetum a key partner of Bordeaux Métropole Energies for the Migration of its Microsoft AX 2012 ERP to the new Microsoft Dynamics 365 Platform
Bordeaux Métropole Energies successfully migrated to Dynamics 365 to streamline purchasing processes and adapt customizations, relying on Inetum's expertise to meet project timelines and enhance operational efficiency.
ERP Strategy and Planning
Cross3: When D’Ieteren Reinvents the Belgian Automotive Experience
D'Ieteren Automotive is revolutionizing customer relationships and dealership management in Belgium through the Cross3 digital transformation project involving Inetum, fostering a paperless, fully digital system across 160 locations.
Analytics and AI
Generative AI: The Secrets of European Companies for Boosting Productivity
European organizations are successfully leveraging generative AI to enhance productivity through well-defined applications, structured governance, and tailored training, despite initial disappointments due to high expectations and a technology-centric approach.
Application Development and Integration
France Travail is Committed to Making Digital Services Simpler and More Effective
France Travail has prioritized user experience by establishing a UX Factory and collaborating with Inetum to enhance its digital services, focusing on user-centered design and measurable improvements to meet the needs of job seekers and internal teams.
Analytics and AI
How to Integrate AI into the Workplace: this Innovative Model is Gaining Ground in Europe
Companies must choose between centralized, decentralized, or federated models to effectively deploy generative AI, with the federated model being favored for balancing governance and agility while addressing concerns around security, environmental impact, and regulatory compliance.
Analytics and AI
How KRYS GROUP Uses its Data to Get a Better Understanding of its Customers
KRYS GROUP, France's leading optical cooperative, is partnering with Inetum to develop a robust data platform aimed at enhancing sales and customer experience through personalized AI, marking a significant step in their digital transformation strategy.
Analytics and AI
The RATP Group Relies on Artificial Intelligence to Train its Station Agents
The RATP Group is piloting 'Mon Client IA,' a virtual reality and AI training system that uses realistic avatars to prepare station agents for real-life customer interactions, aiming to enhance their communication skills and improve customer service.
Analytics and AI
Henk – A specialized GenAI for Agriculture
Care4Growing and Inetum have created Henk, a specialized AI for farmers using Salesforce's Agentforce, which provides tailored agricultural solutions and fosters collaboration among users to enhance agricultural research.
Application Development and Integration
Inetum Supports Monoprix Tunisia in its Customer Loyalty Strategy with Dynamics 365
Monoprix Tunisia is enhancing customer loyalty and experience by utilizing Dynamics 365 Marketing Automation to better segment and engage its e-commerce and physical clientele, supported by a partnership with Inetum for technical implementation.
Enterprise Asset Management
Pajottegem: Inetum Merges and Unifies the IT Systems of Three Municipalities into One Digital Environment
The newly-formed municipality of Pajottegem successfully unified the IT infrastructures of three merged municipalities within one year, facilitated by Inetum, enhancing collaboration and service efficiency through a centralized digital system.
Analytics and AI
De Lijn successfully integrates Copilot with Inetum
De Lijn successfully enhanced employee performance and satisfaction by implementing Microsoft 365 Copilot through a structured training program, achieving increased usage and confidence in the tool.
Cloud Platform and Technology
Inetum supports Fost Plus in its cloud strategy
Fost Plus, aiming to enhance sustainable management of packaging waste, partnered with Inetum in 2019 to centralize its data and transform its IT infrastructure to a cloud-based solution, resulting in improved security and data management.
Application Development and Integration
Inetum helps curb noise at night in Leuven
The City of Leuven is leveraging AI and IoT technology to effectively identify and reduce nighttime noise nuisance caused by its vibrant student nightlife, through a pilot project involving sound sensors and a mobile app for residents to report disturbances.
ERP Strategy and Planning
Inetum Supports the Start-up Aledia in its Exponential Growth with Dynamics 365
Inetum partners with Aledia to support its rapid expansion by implementing Microsoft Dynamics 365 ERP, enabling the start-up's transition from R&D to industrial production while ensuring flexibility and scalability to meet ambitious growth targets.
ERP Strategy and Planning
IT migration: the precisely orchestrated migration that empowers Ontex to innovate
Ontex, a Belgian leader in personal hygiene, has transformed its outdated IT infrastructure into an agile cloud solution through a strategic partnership with Inetum, enabling improved flexibility and scalability while focusing on growth and innovation.
Analytics and AI
Artificial intelligence helps the Royal Library of Belgium quickly catalogue books
The National Scientific Library of Belgium (KBR) has implemented a Microsoft Power Platform tool that uses Artificial Intelligence to automate the digitization and cataloging of 19,000 title pages, significantly expediting the process that would normally take years.
Security
City of Bruges chooses Inetum for systems management and cybersecurity in new €92 million consultancy framework agreement
Inetum has strengthened its partnership with the City of Bruges by winning two additional lots in a consultancy framework agreement focused on systems management and cybersecurity, potentially worth €92 million over six years.
Analytics and AI
Inetum at VivaTech 2025: Simplifying AI, Amplifying Impact
Inetum will showcase innovative digital solutions at Viva Technology from June 11th to 14th, 2025, aiming to simplify AI and enhance the digital impact of businesses through collaboration with key technology partners.
Analytics and AI
Inetum develops AI solution for faster, more objective tender analysis
Inetum has launched an AI-driven management tool that reduces public tender processes by up to 30 percent, enhancing efficiency for civil servants through features like completeness checks, objective scoring, and side-by-side comparisons.
Data and Data Management
Every day, Matexi hands over homes to seven families thanks in part to a future-oriented digital core
Matexi, Belgium's largest neighborhood developer, has upgraded its core IT infrastructure with Inetum to enhance digital cooperation and efficiency, supporting sustainable residential development and accommodating future growth.
Analytics and AI
Inetum strengthens its bidding position in generative AI, with the launch of its “Gen AI Factory”
Inetum has launched its 'GEN AI Factory' to enhance generative AI services across various sectors, consolidating expertise and partnerships to support clients through all project stages from conception to deployment.
Cloud Platform and Technology
How Inetum’s BOS2 Win Signals a New Era for UK Public Sector Tech
The UK's civil service faces a digital skills gap with only 4.5% of its workforce in tech roles, presenting a significant opportunity for private sector innovation, exemplified by Inetum's strategic entry into the BOS2 procurement framework, which allows access to robust SaaS solutions that could transform public sector services amid rising demand for digital transformation.
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