IT Strategy and Governance

Microsoft Expands MCP into Dynamic, AI-Ready Foundation for Dynamics 365 ERP
Microsoft is transforming its Dynamics 365 ERP by upgrading its Model Context Protocol from a static toolset to a dynamic, real-time gateway, integrating analytics and allowing extensive access to ERP functions for improved AI-enabled operations by December 2025.
The Difference Between First Line and Second Line IT Support
First line support handles basic IT issues and requests at initial contact, while second line support deals with more complex and technical problems that require specialized expertise.