ITSM

ESM Platforms Market Expands as Organizations Seek Cross-Departmental Service Integration

The enterprise service management platforms market is set to grow to $12.1 billion by 2032 as organizations adopt IT service management principles across departments.

CEO Bill McDermott | ServiceNow sees “tailwind of growth” with GenAI in Q3 23 success

Analytics and AI

ServiceNow and Google Cloud Expand Partnership to Deliver AI-powered Tools to Millions of Users

ServiceNow and Google Cloud have expanded their partnership to integrate ServiceNow's platform and workflows with Google Cloud, enabling AI-driven transformation across enterprise technology, enhancing data accessibility and workflows, with new AI-powered solutions set to launch by 2025.

A Streamlined Approach to Custom Gen AI Models with NTT DATA Business Solutions

Analytics and AI

ServiceNow Xanadu brings AI Agents to Now Platform in the ‘biggest AI release to-date’

ServiceNow plans to integrate Agentic AI into its platform, introducing Now Assist Skill Kit to enable customers to create and deploy custom GenAI skills, with the first AI agents for Customer Service and IT Service Management expected to improve efficiency and workflow management across various industries starting this November.