NatWest

Stock image of blue banking/automation | Accenture and CBD

NatWest banks AI virtual assistant upgrade with IBM

IBM and NatWest have announced enhancements to the bank’s virtual assistant, Cora, that will utilize GenAI to provide customers with access to a wider range of information through conversational interactions.

AWS banks expanded collaboration with NatWest Group

Natwest Group has expanded its ongoing collaboration with AWS to accelerate the use of AI, including AWS’s generative AI solutions, to rapidly pursue the bank's goal of helping 10 million people manage their financial well-being per year by the end of 2027.

NatWest teams up with Accenture and Microsoft to improve customer engagement

NatWest is working with Accenture and Microsoft to build a new customer engagement platform that will replace its multi-system, legacy frontline architecture. The new platform will integrate all of NatWest’s legacy front office systems across its contact center and branch...