NatWest

Stock image of blue banking/automation | Accenture and CBD

NatWest banks AI virtual assistant upgrade with IBM

IBM and NatWest have announced enhancements to the bank’s virtual assistant, Cora, that will utilize GenAI to provide customers with access to a wider range of information through conversational interactions.

AWS banks expanded collaboration with NatWest Group

Natwest Group has expanded its ongoing collaboration with AWS to accelerate the use of AI, including AWS’s generative AI solutions, to rapidly pursue the bank's goal of helping 10 million people manage their financial well-being per year by the end of 2027.

NatWest teams up with Accenture and Microsoft to improve customer engagement

NatWest is collaborating with Accenture and Microsoft to develop a unified customer engagement platform that will streamline its legacy systems into a single digital interface, enhancing customer service efficiency and enabling staff to focus on delivering personalized support in light of the increasing demand for digital banking.