NewRocket

Empowering Your Business with AI: Key Features in ServiceNow’s Yokohama Release

The Yokohama release of ServiceNow introduces innovative AI features, including an AI Governance Module for secure deployment, Now Assist for ATF and eBook Generation to boost operational efficiency, and Spoke Generation along with Table Summarization to enhance integration and data insights, thereby empowering business technology decision-makers to optimize their AI initiatives.

CRM and Customer Experience

The Evolving Landscape of Financial Call Centers: NewRocket and 3CLogic Offer Insights

A discussion between industry leaders emphasizes the continued relevance of contact centers in financial services, highlighting the need for a digital-first, human-centric approach that leverages generative AI to enhance agent capabilities and improve customer experiences amidst growing operational complexities.

low angle photo of high-rise buildings in London | NewRocket appointment of new CEO

Business Process Management and Automation

NewRocket names Harsha Kumar as CEO

NewRocket has appointed Harsha Kumar as CEO, succeeding Gary DiOrio, with Kumar bringing extensive experience from Prodapt and Virtusa to enhance NewRocket's position in the ServiceNow ecosystem.

woman in a red jumper swiping the payment card at a shop | NewRocket and PCI compliance

Governance, Risk, and Compliance

Achieving scalable PCI compliance beyond Excel is possible, says NewRocket

Tier 1 merchants face significant challenges in complying with PCI DSS, particularly with the new PCI 4.0 standards, necessitating a shift from manual data handling, such as spreadsheets, to integrated software solutions to enhance compliance efficiency and scalability.

a jet flying into the dark blue sky leaving a trail of smoke | NewRocket support for GRC solutions implementation and streamlining

Governance, Risk, and Compliance

All aboard! Reach for the stars in your GRC success

A Fortune 500 fintech company improved its governance, risk and compliance processes by partnering with NewRocket to implement ServiceNow's Vendor Risk Management Application, streamlining vendor management and reducing audit costs across its portfolio of over 7,000 vendors.

photo of a young man looking at the laptop and smiling | NewRocket interface and taxonomy solutions and consulting

Enterprise Content Management

What do fun and creativity have to do with improved user experience and taxonomy?

The article highlights how NewRocket, a ServiceNow partner, enhances user experience for businesses by implementing custom branding and refined navigation through extensive taxonomy consulting.

Human Capital Management

How portal upgrades can transform the world of work

How Baker Hughes and NewRocket found a solution to multiple, single-department portals built on various ServiceNow platforms.

image of archway of Canterbury Cathedral, Canterbury, United Kingdom | Thermo Fisher

Application Development and Integration

Thermo Fisher streamlines business processes with tailored HR portal

One company looking to enhance its HR department was Thermo Fisher Scientific, an American provisioner of scientific instrumentation, reagents, consumables and software.

image of ta Monica beach with palm trees in the evening | Santa Monica and NewRocket

CRM and Customer Experience

Santa Monica City bridges the gap between service and citizen

When it comes to customer experience and ease of accessibility, ServiceNow’s platform can help to bridge the gap between user and service, or in the instance of Santa Monica City, bridge the gap between service and citizen.

A homeless camp showing three different tents strung together | NewRocket ServiceNow

Data and Data Management

How municipal services can leverage ERP tech to improve outreach efforts

The City of Reno wanted to update its outreach program with technology that would be able to monitor and collate data from several different sources. NewRocket and ServiceNow teamed up to create DROPS, an app that enhances the abilities of outreach workers.

Human Capital Management

Upgrade Your Service Portal to ServiceNow Employee Center

In this video from NewRocket you will learn how to upgrade your Service Portal to Employee Center. I’ll also compare some of the differences between Employee Center and Employee Center Pro, as well as showing some example portals built on top of Employee Center.

Application Development and Integration

NewRocket’s Advisory Engagement

In order to maximize the value of ServiceNow, NewRocket’s FlightPath advisory engagement will ensure you have a thoughtful plan, that maps to clear business outcomes.

Analytics and AI

Is your business ready for the AI revolution?

Start on your AI journey equipped with our comprehensive AI Readiness Checklist from NewRocket, designed to pinpoint the essential elements your organization needs to address for optimal results.