Service Management

A darkened close up of a server with symmetrical blue cabling and faint lights | Spinnaker Support

Firms are missing a trick by not even considering third-party support

ERP Today sat down with Spinnaker’s Martin Biggs, VP and managing director of EMEA and strategic initiatives, to try and understand why firms were hesitant to explore outside their platform providers.

A manufacturing shop floor showing several, orange robot arms ready to start assembling | Global Shop Solutions planning

Service Management

How effective planning and scheduling tools could determine the success of your manufacturing processes

Once an effective planning and scheduling tool has been implemented within a firm’s manufacturing processes, leadership could expect to see an injection of important data insights. These data insights can be used to enhance efficiencies across manufacturing operations.

Service Management

ERP Today Live! with Certinia and Celonis

In this ERP Today Live! session, Stephanie Ball hosts a conversation with Andy Campbell, Certinia, and Jennifer Atkins, Celonis, to share Celonis’ flexible implementation journey with Certinia’s professional services cloud, while the process intelligence solutions firm undergoes large amounts of growth.

Application Development and Integration

Increase productivity and reduce project delays with a Digital Adoption Platform

As an Oracle Partner, Fudgelearn is experienced of all things OGL – providing support from implementation to developing and designing meaningful assets for your business.

Service Management

A simplified Service Operations experience from Inetum

Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.

Service Management

ERP Today Live! with Certinia and UiPath

In this ERP Today Live! session, Certinia's Andy Campbell and UiPath's Ian Turlin, share UiPath’s implementation journey with Certinia’s professional services cloud.

image of a red dragon for the lunar new year

Service Management

Editor’s words: The Year of the Customer

ERP Today readers, welcome to the Year of the Customer. Our editor, Giacomo Lee, reminisces on 2023 which was the Year of the Partner.

Service Management

Confessions of a retail technologist

Oracle, KPMG and Google Cloud retail experts discuss the technology saving the day for customer experience.

Cloud Platform and Technology

Video: Oracle Guided Learning Demo

This video shows you how OGL guides you through a process - allowing seamless use of Cloud (Fusion) Apps and continuous learning for employees.

Service Management

Some e-Gov projects that actually deliver public value

Here's how e-gov can actually deliver efficient, transparent and accessible public services for citizens, businesses and governments.

image of sailboat with Vodafone branding | Vodafone and Accenture

Service Management

Vodafone dials into Accenture’s tech and transformation services

Vodafone Group Plc is forming a strategic partnership with Accenture to enhance its shared operations, aiming for accelerated growth, improved customer service, and increased efficiencies, with Accenture investing €150m for a minority stake and the partnership expected to be finalized in spring 2024.