single view of customer

Fenwick Reimagines Department Store Retail with Dynamics 365

Fenwick, an iconic British department store, partnered with Hitachi Solutions to modernise its business using Microsoft Dynamics 365 Commerce and Finance, creating a more connected digital retail experience. By integrating ecommerce, order management, customer data, and financial reporting on a single cloud platform, Fenwick now has better inventory visibility, a unified view of customers, and the agility to evolve its omnichannel offering.

CRM and Customer Experience

Clarion Housing Unifies Resident Services on Dynamics 365

Clarion Housing Group, the UK’s largest social housing provider, worked with Hitachi Solutions to consolidate more than 50 legacy systems into a single Microsoft Dynamics 365 platform for finance and customer engagement. The new cloud-based solution gives Clarion a unified view of residents, simplifies case management, and supports consistent, omnichannel services across its housing operations.