virtual agents

Transforming Customer Service: A Retailer’s Success with Inetum – 98% Call Deflection Achieved
Inetum UK has significantly improved a multinational retailer's Service Management system by replacing an outdated tool with the ServiceNow platform, resulting in 98% call deflection, enhanced user experience, and streamlined operations, thereby solidifying Inetum's role as a key partner in the retailer's digital transformation journey.