Service Management

Enterprise Resource Planning (ERP) modules for Service Management encompass ticketing, dispatch, and resource allocation, ensuring streamlined processes. Real-time data visibility empowers organizations to enhance service quality, reduce response times, and boost customer satisfaction. ERP’s cross-functional integration facilitates seamless communication between departments, fostering a unified and collaborative approach to service delivery. With advanced analytics, ERP provides insights into service performance and customer feedback, enabling proactive issue resolution. The incorporation of Service Management into ERP not only improves operational efficiency but also positions organizations to exceed customer expectations, driving long-term success and loyalty in an ever-evolving service-oriented landscape.

Service Management
Inetum UK&I Empowered an International Fashion Retailer’s Digital Transformation, Deflecting 98% of Calls
Inetum UK&I successfully assisted a major fashion retailer in transitioning from an outdated ticketing system to ServiceNow, achieving 98% automation in user conversations through Virtual Agent and providing over 500 self-serve knowledge articles, thereby boosting operational efficiency and enhancing user experience.
ServiceNow and NTT DATA Business Solutions
Service Management
Ensuring Your ServiceNow Platform is Fit4Future
To maximize the potential of their ServiceNow platform, organizations should utilize NTT DATA Business Solutions' Fit4Future assessment services, which provide comprehensive evaluations and actionable roadmaps for optimizing IT Service Operations, including incident management, change management, and request fulfillment.
ERP Strategy and Planning
Spinnaker Support Secures Agreement with BRP for SAP Software Support
Spinnaker Support has secured a five-year partnership with BRP to provide critical SAP support, allowing BRP to enhance its ERP roadmap flexibility while ensuring system security and compliance amid the impending SAP ECC support deadline in 2025.
Service Management
Deltek deepens AI in GRC for GovCon professionals
Deltek has unveiled AI-enhancements and a new user experience called Deltek Harmony for the GovCon GRC space, introducing features like Ask Dela for streamlined workflows, AI-driven resource management, and Smart Summaries for generating concise project insights, aimed at improving operational efficiency for government contractors.
Service Management
ANZ giant Atturra Chrome-plates SAP data services as 2027 looms
Atturra's ANATAS has acquired Chrome Consulting for approximately A$7.6M to enhance its SAP capabilities in the Australia and New Zealand market as support for SAP ECC nears its end, positioning both companies for growth in the enterprise solutions sector.
Service Management
Be All and End All? The be one solutions SEA Expansion
SAP service partner be one solutions has expanded its Southeast Asia presence through the acquisitions of Netika Business Solution Vietnam and Inecom, enhancing its product offerings and expertise for SAP clients while prioritizing the region for future growth.
Service Management
One year on – IFS’ Poka acquisition: ERP Today TV x IFS Unleashed
ERP Today's news duo Mark Vigoroso and Stephanie Ball speak live with Poka CEO Alexandre Leclerc and Kathrin Schneider, SVP global sales at Poka, one year on from IFS' acqusition of Poka.
A collection of different magazines | Spinnaker Support subscription model
Service Management
Is the subscription model for enterprise platforms the best choice for a business?
As the subscription model gains traction in enterprise software, experts like Martin Biggs from Spinnaker Support warn that this shift can lead to inflated costs for users relying on limited products, highlighting the potential savings and advantages of exploring third-party support options instead.
Service Management
The Flowdown
We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Service Management
The FlowDown Episode 2: What is Service Operations and why should I care?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
Service Management
Swann-Morton Signs Multi-Year Contract With Cooper Software For Managed Support
Cooper Software has secured a multi-year contract with Swann-Morton for Managed Support and Continuous Improvement, enhancing their ongoing partnership and supporting Swann-Morton's migration to IFS Cloud.
A darkened close up of a server with symmetrical blue cabling and faint lights | Spinnaker Support
Service Management
Firms are missing a trick by not even considering third-party support
ERP Today sat down with Spinnaker’s Martin Biggs, VP and managing director of EMEA and strategic initiatives, to try and understand why firms were hesitant to explore outside their platform providers.
A manufacturing shop floor showing several, orange robot arms ready to start assembling | Global Shop Solutions planning
Service Management
How effective planning and scheduling tools could determine the success of your manufacturing processes
Once an effective planning and scheduling tool has been implemented within a firm’s manufacturing processes, leadership could expect to see an injection of important data insights. These data insights can be used to enhance efficiencies across manufacturing operations.
Service Management
ERP Today Live! with Certinia and UiPath
In this ERP Today Live! session, Certinia's Andy Campbell and UiPath's Ian Turlin, share UiPath’s implementation journey with Certinia’s professional services cloud.
image of a red dragon for the lunar new year
Service Management
Editor’s words: The Year of the Customer
ERP Today readers, welcome to the Year of the Customer. Our editor, Giacomo Lee, reminisces on 2023 which was the Year of the Partner.
graphic of a marketplace coloured in pink| Confessions of a retail technologist
Service Management
Confessions of a retail technologist
Oracle, KPMG and Google Cloud retail experts discuss the technology saving the day for customer experience.
e-Government
Service Management
Some e-Gov projects that actually deliver public value
Here's how e-gov can actually deliver efficient, transparent and accessible public services for citizens, businesses and governments.
image of sailboat with Vodafone branding | Vodafone and Accenture
Service Management
Vodafone dials into Accenture’s tech and transformation services
Vodafone Group Plc is forming a strategic partnership with Accenture to enhance its shared operations, aiming for accelerated growth, improved customer service, and increased efficiencies, with Accenture investing €150m for a minority stake and the partnership expected to be finalized in spring 2024.
hands use phone
Service Management
“Smart” FSM: from SAP to Samsara, Apple to Android
For field or off-site workers in physical operations, using connected devices such as smartphones or tablets is a relatively new concept.
image of Bill McDermott at event | ServiceNow Now Assist
Service Management
ServiceNow an AI “lighthouse” shining bright with caution in Q2 results
ServiceNow has revealed its Q2 results for 2023 alongside an AI NVIDIA partnership and a vision for AI to save the workforce - whilst admitting to a GenAI prudence.
person in front of screen
Service Management
Into Samsara’s new wares – what’s the ERP hook beyond IoT?
June ended with Samsara Beyond, Samsara's flagship event and a big one in the Internet of Things (IoT) calendar.
Woman looking at bikes on the street: sap subscription economy
Service Management
The rise of subscription economy: a win-win for consumers and businesses
Industries have seen an explosive demand for subscription-based services over the last few years, leading the subscription economy to thrive.
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