Service Management

Enterprise Resource Planning (ERP) modules for Service Management encompass ticketing, dispatch, and resource allocation, ensuring streamlined processes. Real-time data visibility empowers organizations to enhance service quality, reduce response times, and boost customer satisfaction. ERP’s cross-functional integration facilitates seamless communication between departments, fostering a unified and collaborative approach to service delivery. With advanced analytics, ERP provides insights into service performance and customer feedback, enabling proactive issue resolution. The incorporation of Service Management into ERP not only improves operational efficiency but also positions organizations to exceed customer expectations, driving long-term success and loyalty in an ever-evolving service-oriented landscape.

Service Management
One year on – IFS’ Poka acquisition: ERP Today TV x IFS Unleashed
ERP Today's news duo Mark Vigoroso and Stephanie Ball speak live with Poka CEO Alexandre Leclerc and Kathrin Schneider, SVP global sales at Poka, one year on from IFS' acqusition of Poka.
A collection of different magazines | Spinnaker Support subscription model
Service Management
Is the subscription model for enterprise platforms the best choice for a business?
As the subscription model gains traction in enterprise software, experts like Martin Biggs from Spinnaker Support warn that this shift can lead to inflated costs for users relying on limited products, highlighting the potential savings and advantages of exploring third-party support options instead.
Service Management
The Flowdown
We are thrilled to bring you Inetum’s brand new podcast series, bringing together ServiceNow senior leaders, product experts and clients as we tackle Service Operations in the real world. No marketing jargon. No sales talk. Just a front-row seat to advice, opinions and experiences from people in the know.
Service Management
The FlowDown Episode 2: What is Service Operations and why should I care?
The FlowDown Podcast Series is a podcast series that talks about service operations in the real world. In this episode, the hosts talk about what service operations is and what it can do for organizations and about the challenges that organizations face in implementing service operations.
Cloud Platform and Technology
Upgrade to IFS Cloud
Upgrade to IFS Cloud with Cooper Software to leverage advanced technology, tailored industry solutions, and ongoing support, ensuring enhanced operational efficiency and competitiveness in the modern market.
Cloud Platform and Technology
IFS Cloud
IFS Cloud is an innovative, unified platform that streamlines Service Management, ERP, and EAM through the integration of AI, ML, and IoT, offering flexibility, continuous updates, and expert support from Cooper Software to drive digital transformation and optimize business operations.
Service Management
Swan-Morton Signs Multi-Year Contract With Cooper Software For Managed Support
Cooper Software has secured a multi-year contract with Swann-Morton for Managed Support and Continuous Improvement, enhancing their ongoing partnership and supporting Swann-Morton's migration to IFS Cloud.
A darkened close up of a server with symmetrical blue cabling and faint lights | Spinnaker Support
Service Management
Firms are missing a trick by not even considering third-party support
ERP Today sat down with Spinnaker’s Martin Biggs, VP and managing director of EMEA and strategic initiatives, to try and understand why firms were hesitant to explore outside their platform providers.
A manufacturing shop floor showing several, orange robot arms ready to start assembling | Global Shop Solutions planning
Service Management
How effective planning and scheduling tools could determine the success of your manufacturing processes
Once an effective planning and scheduling tool has been implemented within a firm’s manufacturing processes, leadership could expect to see an injection of important data insights. These data insights can be used to enhance efficiencies across manufacturing operations.
Analytics and AI
QAD
For over four decades, QAD has been the trusted partner for manufacturers navigating the ever-evolving landscape of global production. Our industry-leading Manufacturing ERP software, developed through countless customer collaborations, equips you to thrive in a dynamic world. Imagine a world...
Service Management
ERP Today Live! with Certinia and Celonis
In this ERP Today Live! session, Stephanie Ball hosts a conversation with Andy Campbell, Certinia, and Jennifer Atkins, Celonis, to share Celonis’ flexible implementation journey with Certinia’s professional services cloud, while the process intelligence solutions firm undergoes large amounts of growth.
Application Development and Integration
IFS
At IFS, we deliver award-winning solutions for companies who want to be their best when it matters most to their customers - at their Moment of Service.
Service Management
A simplified Service Operations experience from Inetum
Whether it’s something like a quick efficiency boost to some processes or a comprehensive top-to-bottom overhaul of your company systems; with the right advice and managed support, you can elevate your ServiceNow solutions to achieve greater profitability and maximize efficiency.
image of a red dragon for the lunar new year
Service Management
Editor’s words: The Year of the Customer
ERP Today readers, welcome to the Year of the Customer. Our editor, Giacomo Lee, reminisces on 2023 which was the Year of the Partner.
graphic of a marketplace coloured in pink| Confessions of a retail technologist
Service Management
Confessions of a retail technologist
Oracle, KPMG and Google Cloud retail experts discuss the technology saving the day for customer experience.
Data and Data Management
Inetum
Inetum aims to inspire from the inside, guiding our home-grown talent into successful and tenacious ServiceNow experts, ready to pick up your business challenges and turn them into successful outcomes.
Analytics and AI
Spinnaker Support
Spinnaker Support is the industry’s highest-rated support services provider for Oracle, SAP, and Salesforce enterprise software solutions.
e-Government
Service Management
Some e-Gov projects that actually deliver public value
Here's how e-gov can actually deliver efficient, transparent and accessible public services for citizens, businesses and governments.
image of sailboat with Vodafone branding | Vodafone and Accenture
Service Management
Vodafone dials into Accenture’s tech and transformation services
Vodafone Group Plc is forming a strategic partnership with Accenture to enhance its shared operations, aiming for accelerated growth, improved customer service, and increased efficiencies, with Accenture investing €150m for a minority stake and the partnership expected to be finalized in spring 2024.
Analytics and AI
SAP
At SAP, our purpose is to help the world run better and improve people's lives. Our promise is to innovate to help our customers run at their best.
Follow us on LinkedIn for the latest updates