The US Department of Veterans Affairs (VA) is planning to upgrade its ERP environment to support more modern, cloud-based enterprise and IT service operations, according to a Performance Work Statement (PWS) issued by the agency.
In the notice, the department said it is seeking a multi-instance Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) ERP platform to standardize enterprise service management, operational workflows, and risk and security management across the organization.
From Legacy Platforms to Unified Cloud ERP
The VA currently uses a SaaS-based platform to support core enterprise operations such as service desk functions, incident and change management, application provisioning, and support for clinical and telehealth systems. While that platform underpins critical workloads, the agency said it is looking to move to a broader, more unified ERP environment.
The platform is intended to consolidate IT service delivery, asset tracking, operations monitoring, business oversight, customer support, and risk management into a single cloud-based system, replacing a more fragmented set of tools and processes.
The ERP platform must meet federal security and compliance standards and would be built to operate at government scale, supporting more than 600,000 users across a geographically distributed organization. It would be designed to maintain high availability and provide real-time insight into system operations.
By consolidating these capabilities, the VA expects the platform to streamline workflows, improve incident response and change management, enhance asset visibility, and support better decision-making through integrated reporting and analytics. Advanced workflow automation, low-code and no-code development tools, and robust integration services are intended to reduce operational silos and manual processes.
The notice is dated January 7 and sets out a six-month base period, followed by four one-year option periods. In total, the contract could run for up to 54 months and includes requirements for regular progress reporting and ongoing performance reviews.
What This Means for ERP Insiders
Scale and resilience are now baseline ERP requirements. Supporting hundreds of thousands of users with high availability is no longer exceptional in public-sector ERP programs. Platforms that cannot operate reliably at this scale will struggle to compete for large-enterprise and government deployments.
ERP, IT service management, and security are converging. The VA’s requirements blur traditional boundaries between ERP, ITSM, and risk management. For large organizations, ERP platforms are increasingly expected to embed security, compliance, and service operations as native capabilities.
Cloud architecture is a prerequisite, not a differentiator. The VA’s approach reinforces that cloud-native, SaaS-based delivery is assumed for modern ERP programs. Buyers evaluating large-scale ERP initiatives now view cloud readiness as table stakes rather than a value-added feature.
