Brazilian detergent and soap products manufacturer Ypê, has expanded its engagement with Rimini Street to augment its existing digital core investments with AI-driven process intelligence. The company will leverage Rimini Support for SAP and Rimini’s Agentic UX AI capability to boost automation, user productivity, and insight generation, according to an announcement on Jan. 27, 2026.
Embedding Agentic AI into SAP ERP Operations
Ypê was already a customer of Rimini Street, leveraging Rimini Support for its SAP systems to get expert third-party maintenance and support.
The company, which has more than 22,000 business customers, was experiencing repeated delays in processing customer orders because electronic orders sometimes contained pricing or data errors that teams had to correct manually. These manual fixes slowed operations and put the company’s On-Time-In-Full (OTIF) delivery commitments at risk.
To solve this, the company deployed Rimini Agentic UX, an AI layer that works on top of existing systems to automate tasks, connect workflows, and improve visibility across platforms without requiring an expensive ERP replacement or upgrade.
Rimini Street then redesigned how electronic order exceptions are handled, using an AI-enabled process tailored to how different teams actually work. Blocked orders in SAP are now automatically synchronized into ServiceNow, giving teams immediate visibility into issues requiring action.
Sales teams receive real-time notifications with decision options directly in their email, allowing them to respond quickly without navigating multiple systems. At the same time, Agentic AI analyzes historical data to recommend corrective actions, such as price adjustments, and approved changes are written back into SAP automatically, eliminating much of the manual intervention previously required.
Ypê CIO, Geraldo Pereira said, “Before Rimini Agentic UX, we had eight steps across customer service, sales and other departments. Now, it’s simply two. That’s powerful time savings.”
Agentic AI Delivers Faster Order Resolution and ERP Productivity Gains
The new AI-driven process quickly produced measurable operational improvements:
- 80% faster exception handling through automated workflow and reduced manual monitoring.
- 60% reduction in approval cycle time, accelerating order resolution and decision accuracy.
- 100% audit readiness, with AI logging actions and status updates automatically and transparently for compliance.
- Deployment of the new solution in less than one month from kickoff to production, underscoring rapid time-to-value.
Beyond the initial improvements, Ypê positions the initiative within a broader enterprise-wide AI strategy focused on linking systems and eliminating labor-intensive exception handling. “The project cut out a lot of G&A tasks through automation. We intend to reinvest that saved time and resources into other strategic projects,” Pereira said.
As automation takes over routine fixes, teams can redirect effort toward growth, customer experience, and efficiency and sustainability goals, without the cost or disruption of a full ERP replacement.
What This Means for ERP Insiders
Agentic AI can accelerate ERP productivity without rewiring core systems. Adopters should evaluate how autonomous agents can automate routine tasks and generate insights from live data streams. Focusing on augmenting existing ERP investments can deliver faster ROI while minimizing disruption and upgrade risk.
Third-party support firms are evolving into AI integrators. Rimini Street’s expanded role at Ypê highlights how support partners are now vectors for AI innovation. ERP teams should assess support vendors not just for maintenance but for capability expansion.
Usability layers matter in enterprise AI adoption. Agentic UX bridges human workers and AI actioning. The signal is clear: prioritize solutions that embed into users’ workflows to maximize adoption and business value with minimal disruption.
