Epicor has added Conveyance Solutions to its Channel Partner Program in Australia and New Zealand. The move gives Prophet 21 customers in the region another specialist to help them get more value from their ERP systems.
Conveyance is a family-owned consulting and technology firm. It serves mid-market industrial distributors across Australia, New Zealand, and North America, and it combines distribution industry knowledge, change management, and technology consulting. Its focus is Prophet 21, an ERP system for wholesale distributors that handles order management, inventory, purchasing, warehousing, and financials.
How Conveyance Plans to Work With Prophet 21 Customers
Conveyance describes its method as change-led and adoption-first. The firm starts with how people use the system and treats configuration and technology as the next step. Epicor says Conveyance also has experience supporting AI and automation rollouts in distribution businesses.
Andrew Taylor, principal of Conveyance Solutions, said Prophet 21 customers in the region “need a partner who understands their industry and knows how to make change stick.” He added that the firm has deep Prophet 21 experience and will keep the same approach as it grows in the region.
Paul Flannery, Epicor’s vice president of international channel sales, pointed to the firm’s industry expertise and its record with distributors. He said the two companies aim to help ANZ customers improve operational performance and support growth.
What Epicor’s Partner Model Means for Buyers
Epicor relies on partners to sell, implement, extend, and support its software. The partner a customer chooses therefore shapes much of the daily experience of running the system, from the first scoping session to later upgrades.
Epicor’s three partner tracks give customers different relationships. A reseller can own the full lifecycle, covering the sale, implementation, and ongoing maintenance. A service partner provides consulting and implementation as an extension of Epicor’s own team. When a referral partner brings in a customer, Epicor handles the sale, implementation, and support itself. Each model gives customers a different first point of contact when a problem occurs.
Epicor says its partners receive technical training and certification through Epicor Learning, and that Epicor provides front-line support on all its solutions. Buyers can use this to set evaluation criteria. They can ask which certifications a partner’s consultants hold and how issues escalate to Epicor. Epicor also says it does not compete with partners on sales, which should reduce overlapping pitches during selection. Its micro-vertical specialization program gives distributors a way to find partners that have worked in their segment.
The addition comes as Epicor promotes its Cognitive ERP strategy, which embeds AI agents and automation in ERP workflows. Partners with adoption experience are likely to influence how quickly distributors put those features into daily use.
What This Means for ERP Insiders
Adoption skills now carry weight in partner selection. Conveyance leads with change management and user adoption. ERP teams choosing a partner should ask how the firm tracks adoption after go-live, because features that go unused return nothing on the investment.
Partner type decides who owns support. Epicor’s reseller, service, and referral tracks divide responsibility for sales, delivery, and support differently. ERP teams should confirm which track a partner works under before signing, so accountability is clear from the first day.
Industry depth is a practical filter for distributors. Epicor’s micro-vertical program and Conveyance’s distribution focus both point to selecting partners by sector knowledge. Distributors evaluating Prophet 21 support should weigh a partner’s industry references alongside its technical certifications.
