Salesforce unveiled its generative AI tools, Sales GPT and Service GPT, aimed at enhancing productivity and customer interactions while addressing concerns about data privacy and trust among users, during its World Tour London event, alongside announcing a $4 billion investment in its UK operations.

Oracle has announced the addition of generative AI-powered capabilities within its Oracle Fusion Cloud Human Capital Management (HCM) to improve existing HR processes and drive faster business value, improve productivity and enhance the candidate and employee experience.