This new combination of Google Cloud’s generative AI with Automation Anywhere builds on years of AI work between the two companies and hundreds of mutual customers. Now, Automation Anywhere is utilizing Google Cloud’s large language models (LLMs) via Vertex AI to build and launch new generative AI features on the Automation Success Platform.
The partnership will unlock new value and automation use cases for customers with generative AI. Empowering citizen developers, businesses can build automation from natural language using the Automation Success Platform and Google Cloud’s generative AI. With generative AI models in Vertex AI, automation builders can use natural language to describe what they need and action a process in Automation Anywhere.
More data summaries will be automated, as the partnership has expanded the document types that can be leveraged for business process automation. Users can now extract data from complex and unstructured documents like contracts, resumes, waybills and more. This enables automation to be used for greater impact use cases in healthcare, finance and legal services, all with significantly improved accuracy.
Virtual or human support center representatives can now leverage natural language processing to respond to customer issues and automatically generate pre-populated, personalized email responses. Call summaries and other reports can also be generated and integrated into CRM systems.
Accelerating underwriting processes, AI-driven automation will be used to collect and summarize all loan application information to optimize close cycle times. This improves accuracy, reduces risk, improves customer experiences and results in higher employee satisfaction.
Additional integrations of Vertex AI with the Automation Success Platform are also expected to be announced soon, with a full range of integrations generally available to customers by July 2023.
“Generative AI is unleashing a new wave of technology advancements set to enhance our regular ways of work by increasing employee productivity, transforming business operations model,” said Raj Mistry, EVP EMEA, Automation Anywhere. “Automation Anywhere along with Google Cloud will enable companies to work with Generative AI and help transform traditional ways of customer engagement by accelerating teams’ performance, letting organizations effectively scale and maintain security.”
“Generative AI helps streamline complex business processes and allows users to generate content at the click of a button,” said Bruno Heese, managing director, Partners and Channels, Google Cloud EMEA. “Partnering with Automation Anywhere will strengthen the Generative AI offering by accelerating its technology prowess through the speed of automation, transforming crucial business areas such as customer engagement, employee productivity, app development, etc.”