Blogs

Scrabble tiles that say listen more : gartner certinia customer experience

CRM and Customer Experience

Shut up and listen to your customers

Customer satisfaction broken down into three primary elements: Simplify, focus and listen!

Man looking up at a building in triumph. principles success in the era of services

Seven principles for success in the era of services

The only constant in business is change, and the ability to adapt and thrive is becoming ever more daunting.

image of Google sign on building/Google adresses concerns about lack of AI regulation

Google addresses concerns about lack of AI regulation

AI is developing at a rapid rate, which has raised concerns about its lack of restrictions. Because of this, Google has been having early conversations with the EU about implementing AI regulation.

black and white image of two people working at their laptops | Unit4 | customer service

Customer experience and the true cost of doing nothing

Customer loyalty has gone through a turbulent time in the last few years. However, the maturing of SaaS applications, combined with more agile development models and volatile market forces, means that B2B vendors must pay more attention to their customers’ needs.

Miniature toy construction workers on cracked ground, one holds a clipboard, another a power tool | workforce strategy

How to ditch technical debt in the C-suite workforce strategy

To avoid customer and employee frustration with outdated technology, c-suites need to reimagine their workforce strategy.

image of building with different lights, blue and pink, with some people in view | data-driven

How to take advantage of valuable data assets in a data-driven world

Today's data-driven world has enabled enterprises to make confident decisions using facts, metrics, and key performance indicators.

Indoor image of blue sign with grass below it | AWS Summit London

Cloud Platform and Technology

Cost of living leads the conversation at AWS’s biggest UK&I summit

The cost-of-living crisis was a key theme at the AWS Summit in London, the hyperscaler's biggest conference in the UK&I region.

image of chief product officer Jeffrey Hausman

Paving the reimagined road with Samsara’s CPO

According to Samsara chief product officer Jeffrey Hausman, the world of operations is a significantly underserved sector regarding connectivity.

The Automation Economy is shaping a futureproofed workforce

Employees are wondering what the future of work has in store for them. Business leaders are wondering which skills and tech to invest in.

Know what to expect of your supply chain, despite the unexpected

We've learned the hard way to expect the unexpected with our disaster-battered supply chains. Let's shift to resiliency and sustainability.

Game changer: how a cultural shift is critical for successful digital transformation

There are 5 key components for a digital transformation; understand your data, set data quality goals, show and tell, educate and reinforce.

Times have changed, and young professionals need to be at the forefront of company’s minds

ERP Today is committed to developing the Young Professionals Network as a space and community where under 35s can do just that.

‘Hospital at Home’: technology is driving healthcare’s future

With rising NHS queues, increasing strain on the healthcare industry, and burned-out staff, the Hospital at Home program is plugging in technology to lend a digital hand.

Ensuring a successful transition to SAP S/4HANA

2023 promises to be an important juncture on organizations’ SAP journey. It is up to the entire ecosystem to ensure the move to S/4 HANA is a successful one.

The UK word from IFS Connect? Less cloud “fiefdoms”, more young professionals

IFS CEO Darren Roos and its UK&I chief speak exclusively from IFS Connect on leading in EAM, and where "fear versus reality" in cloud adoption.

Samsara’s SOCO report reveals a transformative decade ahead in physical operations

Samsara has released its latest State of Connected Operations (SOCO) report which highlights the priorities that leaders in connected operations are problem solving with technology.

US productivity slump a huge wakeup call for CEOs

Labor shortages and wage inflation mean that while US economic output increases in size, it does so at the cost of productivity.

Huawei, Xi Liu Bei Po Village (Ox Horn Campus)

Exclusive: Huawei talks making the “TikTok of ERP”, MetaERP – from inception and beyond

MetaERP from Chinese tech giant Huawei isn’t your average entry in ERP business. As Huawei tells ERP Today in its only international interview regarding the project, “without US sanctions, Huawei had never considered developing its own ERP.”

Cut out the post-COVID dithering with a decent digital playbook

The COVID pandemic changed the workplace in fundamental ways. It altered the rules for how businesses navigate a crisis, and it upended the playbook long used by leaders for overcoming previous crises such as the Great Recession.

Hitting reinstall on human recruitment: the senior technology leader fix

It is an uncomfortable truth that the recruitment of senior digital business and technology leadership is a process no longer fit for purpose.

SAP BTP is out to see sustainability in your supply chain – if you run it right

A transparent supply chain is essential when using the SAP Business Technology Platform – this helps your firm to reach its full potential and expose certain inefficiencies that might be limiting it.

From NO to YES, but securely: unlocking innovation with Cloud ERP

By taking a proactive approach to security, companies can embrace new technologies and services while mitigating security risks.

UN partnership with ServiceNow, BT and Thirdera sends refugee lifeline

To send vital lifelines to displaced Ukrainians in Poland and Hungary, a UN refugee agency joins forces with ServiceNow, BT and Thirdera, calling on cloud technology.

Thinking of building a bespoke tax solution for SAP? Think again!

Do you really need a bespoke tax solution? What to ask before choosing specialist tax solutions in this guest post from Vertex.

Bedevilled budgets: overpaying to avoid a doomed implementation

What's behind a doomed ERP implementation? With studies showing failure rates of between 50 and 75 percent its time to take a look behind doomed implementations.

Meet Industry 4.0 head-on, manufacturing all-in-one ERP

Just as steam power replaced the watermill, manufacturing companies need to invest in the next generation of ERP and warehousing software.

Faith In Nature as SAP helps heal the rift between sustainability and business growth

Faith in Nature chooses SAP ERP to help it grow while staying true into it's eco ethics.