Customer Success

Business Process Management and Automation
From Merger to Digital Integration: Pajottegem Unites ICT with Inetum
The newly merged municipality of Pajottegem faces the challenge of integrating three distinct ICT environments into a unified system by January 2025, requiring a complete overhaul of its digital infrastructure, including tenant migration to a new Microsoft 365 tenant and the implementation of Microsoft Teams for improved communication and efficiency.
Application Development and Integration
Corrections in Minutes, Secure Exams: Behind the Scenes of the Digital Medical Entrance Exam
Since 2016, the digitization of France's medical entrance exam has transformed it into a streamlined, secure process for over 12,000 students each year, replacing slow manual grading with immediate results and introducing innovative testing formats.
Application Development and Integration
Detecting Early School Leavers in Real Time: The Educational Data Revolution
In 2023, France implemented a digital system through its education and labor ministries to accurately identify and support early school leavers, aiming to reduce the 7.6% dropout rate by providing real-time data and tailored interventions.
Cloud Platform and Technology
Inetum a key partner of Bordeaux Métropole Energies for the Migration of its Microsoft AX 2012 ERP to the new Microsoft Dynamics 365 Platform
Bordeaux Métropole Energies successfully migrated to Dynamics 365 to streamline purchasing processes and adapt customizations, relying on Inetum's expertise to meet project timelines and enhance operational efficiency.
Analytics and AI
Generative AI: The Secrets of European Companies for Boosting Productivity
European organizations are successfully leveraging generative AI to enhance productivity through well-defined applications, structured governance, and tailored training, despite initial disappointments due to high expectations and a technology-centric approach.
Application Development and Integration
France Travail is Committed to Making Digital Services Simpler and More Effective
France Travail has prioritized user experience by establishing a UX Factory and collaborating with Inetum to enhance its digital services, focusing on user-centered design and measurable improvements to meet the needs of job seekers and internal teams.
Financial Management
In Liège, Microsoft Dynamics 365 F&O delivers strong and efficient financial management for the local government
The city of Liège has transformed its financial accounting system by replacing its outdated mainframe with Microsoft Dynamics 365 F&O, enhancing efficiency, transparency, and real-time budget visibility across municipal departments, thanks to a strategic partnership with Inetum and automated processes.
Analytics and AI
How to Integrate AI into the Workplace: this Innovative Model is Gaining Ground in Europe
Companies must choose between centralized, decentralized, or federated models to effectively deploy generative AI, with the federated model being favored for balancing governance and agility while addressing concerns around security, environmental impact, and regulatory compliance.
Analytics and AI
How KRYS GROUP Uses its Data to Get a Better Understanding of its Customers
KRYS GROUP, France's leading optical cooperative, is partnering with Inetum to develop a robust data platform aimed at enhancing sales and customer experience through personalized AI, marking a significant step in their digital transformation strategy.
Analytics and AI
The RATP Group Relies on Artificial Intelligence to Train its Station Agents
The RATP Group is piloting 'Mon Client IA,' a virtual reality and AI training system that uses realistic avatars to prepare station agents for real-life customer interactions, aiming to enhance their communication skills and improve customer service.
Application Development and Integration
Inetum Supports Monoprix Tunisia in its Customer Loyalty Strategy with Dynamics 365
Monoprix Tunisia is enhancing customer loyalty and experience by utilizing Dynamics 365 Marketing Automation to better segment and engage its e-commerce and physical clientele, supported by a partnership with Inetum for technical implementation.
Enterprise Asset Management
Pajottegem: Inetum Merges and Unifies the IT Systems of Three Municipalities into One Digital Environment
The newly-formed municipality of Pajottegem successfully unified the IT infrastructures of three merged municipalities within one year, facilitated by Inetum, enhancing collaboration and service efficiency through a centralized digital system.
Analytics and AI
De Lijn successfully integrates Copilot with Inetum
De Lijn successfully enhanced employee performance and satisfaction by implementing Microsoft 365 Copilot through a structured training program, achieving increased usage and confidence in the tool.
Application Development and Integration
Inetum helps curb noise at night in Leuven
The City of Leuven is leveraging AI and IoT technology to effectively identify and reduce nighttime noise nuisance caused by its vibrant student nightlife, through a pilot project involving sound sensors and a mobile app for residents to report disturbances.
ERP Strategy and Planning
Inetum Supports the Start-up Aledia in its Exponential Growth with Dynamics 365
Inetum partners with Aledia to support its rapid expansion by implementing Microsoft Dynamics 365 ERP, enabling the start-up's transition from R&D to industrial production while ensuring flexibility and scalability to meet ambitious growth targets.
ERP Strategy and Planning
IT migration: the precisely orchestrated migration that empowers Ontex to innovate
Ontex, a Belgian leader in personal hygiene, has transformed its outdated IT infrastructure into an agile cloud solution through a strategic partnership with Inetum, enabling improved flexibility and scalability while focusing on growth and innovation.
Analytics and AI
Artificial intelligence helps the Royal Library of Belgium quickly catalogue books
The National Scientific Library of Belgium (KBR) has implemented a Microsoft Power Platform tool that uses Artificial Intelligence to automate the digitization and cataloging of 19,000 title pages, significantly expediting the process that would normally take years.
Data and Data Management
Modernize to monetize: BMC’s connected platform powers a shift to help drive more profit
BMC Software transformed its revenue operations by adopting a unified subscription-based model with the help of PwC and Zuora, resulting in streamlined processes, improved data integration, and enhanced customer satisfaction.
Analytics and AI
Global Foundries Case Study
Global Foundries, a leading semiconductor manufacturer, successfully migrated to Orbit Reporting & Analytics for real-time operational reporting and analytics. With seamless integration with different databases and powerful dashboard capabilities, Orbit performed beyond expectations. Global Foundries users were thrilled to utilize the advanced features of Orbit. Read the case study to know more.
Vonage and SAP expand collaboration for AI-driven enterprise experiences
Data and Data Management
Genworth Financial Case Study
Discover Genworth Financial's transformative journey in our latest case study, which details a significant upgrade to its operational reporting system. This comprehensive document showcases how Genworth, a leader in mortgage and long-term care insurance, successfully migrated 250 reports from Oracle Discoverer to Orbit Reporting and Analytics.
How Smart ERP Connectivity Optimizes Your Working Capital
Financial Management
Encore Case Study
Explore how the implementation of GLSense not only fulfilled Encore's specific reporting needs but also strategically positioned the company to achieve sustained expansion and operational superiority within the event technology and production services sector.
Data and Data Management
Dish Network Case Study
Dish Network was looking for a tool for operational reporting and analytics that could provide a unified view of the data in different data sources and support real-time and legacy analytics. Orbit’s solution empowered users with self-service capabilities and real-time dashboards, enabling faster decisions without relying on IT.
Data and Data Management
Alcoa Case Study
The implementation of Orbit at Alcoa brought transformative changes to their reporting landscape. By consolidating multiple software installs, adopting generic data models, and reducing the number of reports, Alcoa achieved significant cost savings and improved efficiency in its reporting processes.
Financial Management
Why Billing Doesn’t Belong in ERP: Insights from ISG & 24 Hour Fitness on Accelerating Digital Transformation
This webinar explores why modern businesses like 24 Hour Fitness are unbundling billing from ERPs to accelerate transformation, featuring expert insights from ISG and Zuora.
ERP Strategy and Planning
When Formula One Meets ERP: Oracle Red Bull Racing’s Strategic Move to the Cloud
Oracle Red Bull Racing is transforming its finance and HR operations through the Oracle Fusion Cloud Applications Suite to enhance efficiency and comply with Formula One's cost cap regulations, highlighting a broader trend among high-performance organizations toward integrating AI and comprehensive cloud solutions for operational excellence.
Financial Management
Case Study: 24 Hour Fitness
Learn how 24 Hour Fitness overcame ERP limitations by implementing Zuora to support new pricing strategies, improve billing agility, and better serve over 1 million members.
Financial Management
Breaking the 3-5 Year ERP Migration Trap: Why 24 Hour Fitness Didn’t Wait for Cloud Transformation
24 Hour Fitness successfully transformed its billing process from a six-day cycle to daily billing by implementing Zuora's monetization platform alongside its existing ERP systems, demonstrating that simultaneous modernization can enhance cash flow, innovate product offerings, and maintain integration flexibility during enterprise technology migrations.
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